Unable to update the logo

Hello,

Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks the admin-ajax.php request. Please verify the console for error while trying to upload the logo in the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have a standard Prebuilt Website you need to add the logo in Theme Panel -> Header -> Logo and Favicon, but if you have a Pro Prebuilt Website then you need to add the logo with tagDiv Composer like in this video https://www.youtube.com/watch?v=HXQQygkCCJo

Hope this helps you!

Thank you!

Hello,

Seems you have an error admin-ajax.php, so please make sure you don’t have a security plugin, also, ask your host about this.
Also, if you have activated extra plugins, please deactivate them, clear all cache and try to upload the logo.

Thank you!

Hello!

Have you contacted your host ? This may be blocked from their end.

Thank you!