Good afternoon, I tried updating my website to the latest theme version, but I encountered this error. Can you guide me on how to resolve it? The server tried everything and couldn’t succeed.
https://www.eu-gosto-e-tu.com/wp-content/uploads/2023/10/Captura-de-ecra-2023-10-19-as-21.31.47.png
Hi,
Please make sure that you have the tagdiv standard pack plugin activated.
Thank you!
Hello Anamaria. Yes, I have it active. I’ve gone in circles trying to figure out where the problem is coming from. If you have any other suggestions I should try, I appreciate it.
Hello,
Yes, It’s working because I had to restore the latest backup, and I couldn’t update the theme.
Hi,
When you update, please use the main theme, not the child theme. I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Good afternoon,
I want to thank you for all your help. I will try to follow the tips you gave me. Thank you very much.”
Hi,
Please let me know the results.
Have a great day!
Hello,
Dont result…
Thank you
Hi,
Did you do as I described above? What issues you have now?
Thank you!
Hi,
I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Thank you!
Hi,
Thank you very much for always being there. I’ve already sent the access to the address you provided. I’m looking forward to your assistance.
Thank You!
