I am using 11.4.3 version
Hello,
Please let me know if you use a child theme, if yes, please use the main theme.
Also, please try to reset the key and activate again the website -> https://i.imgur.com/6MOhNZo.png and try after to update the theme.
Thank you!
I deactivated, now It asks my enviro code… I do not remember …
Hello,
Please let me know if an error message appears when you try to update.
Thank you!
still the same, on title it says, 1 update
but when I enter the page is blanc.
Hello,
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ by replacing the old theme with the new one (replace not overwrite).
Also, please do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer, tagDiv Social Counter, etc.
Let me know the results!
Thank you!
ı can not open the update page.
And can not do it from C panel.
Is there way to update the theme ? Why it does not work ?
Hello,
Please provide screenshots.
Thank you!
blank page
https://imgur.com/a/Y79OO6I
Hi,
We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate.
Thank you!
