PLEASE treat this as urgent – I just followed your command to update to the latest newspaper theme – 11.3 – and my site has lost all its structure – the home page is terrible and has no news.
This is my job and every second my site is down is bad for business – please can someone get in touch ASAP to help resolve this.
HI,
Your website it looks like this https://i.imgur.com/vaoFUML.png because you didn’t updated and enable the tagDiv plugins. Those can be founded in Newspaper > Welcome section or Newspaper > plugins. You need to have enable tagDiv Composer, tagDiv Cloud Library and in case that you used standard templates you also need to enable tagDiv Standard pack.
Let me know the results!
hi there – so when I receive a message in the wordpress Newspaper theme area that says, hey just install the new update here – which I do and then it leaves my site looking like that – why doesn’t it install properly from that command?
I don’t ask for updated versions, but if they are pushed to me, then they should include all.
It tried to roll back to the previous version and even that doesn’t work properly and I now have ‘read counters, and menu boxes in ever story – utter nightmare and this is my livelihood.
Hello!
We recommend all the time to be sure you have the latest version of the PHP, WordPress, theme and plugins(11.3). If you don’t have the plugins up to date, any solution will not work for you. If you had an old version to your updates, then the theme update is not updating your plugins automatically. We understand that your website means work, time, etc that’s why we recommend all the time a full backup before update.
Please provide more information about your issue and some screenshots with exactly what you need to delete in order to help you efficiently.
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Hi, thanks for the reply. I don’t think I did anything wrong, as I always update things when I receive a message to do that. As an editor I would challenge you that the tech should be better than this. There shouldn’t be so much pressure put on the user. Does an airline expect a passenger to fly a jet?
I seem to have ‘a version’ of my site back now, but what the newspaper update did was to make me lose all my previous settings and look and feel.
An example of this is in this pic, where I have highlighted with orange arrows all the elements that were not there before. You will also notice that all the About us text is no longer actually about us, but about you! https://www.screencast.com/t/Yiua76kzEw
It’s becoming quite an ordeal every time we need to update your template it causes us to lose an entire day – in this case more – in productivity, which I don’t see anyone at your company stepping forward to address or offer us some kind of compensation for the endless trouble.
We’re hard working decent people and we love supporting those who make our lives better and easier. At the moment your brand falls way short of that I’m afraid. In the end we will simply just give up and go somewhere else never to return.
Hi @markyj2000,
If you would like us to have a look, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what is wrong there. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.
Thanks!
