Hi,
My site is Lawyer.com.au but none of the Theme Composer is working. It won’t save or allow me to make changes to the front end.
It’s almost like the whole theme is broken. Inside the Composer it can’t even select and add elements or delete elements.
I think the problem is because there are random parts of theme 9.8 that is being called on the server instead. But I’m pretty sure I deleted all of 9.8 when I added 10.3. So I don’t know how to fix it.
Even within the backend of the theme, it has 10.3 installed but is showing as if 9 is installed….
https://www.dropbox.com/s/7i24ebri12c73sx/Screenshot%202020-03-19%2004.30.39.png?dl=0
https://www.dropbox.com/s/7i24ebri12c73sx/Screenshot%202020-03-19%2004.30.39.png?dl=0
Here is an image of trying to select in TD Composer and it not selecting anything
https://www.dropbox.com/s/lrppsgnoy62jd06/Screenshot%202020-03-19%2004.34.49.png?dl=0
Hello !
We would recommend you to restore your backup and follow closely our update tutorial here: https://forum.tagdiv.com/how-to-update-the-theme-2/
It doesn’t look like your update procedure went smoothly.
Thank you !
Hi, I’ve tried 3 times now to update it properly following your guide and I can’t get it to work. I’ve had to use a Jetpack rewind 3 times now on it.
Are you guys able to login and update the theme if I created an admin login for you guys?
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look and help you with this !
Thank you !
