Updated the theme and not my home page is a mess on mobile and desktop

Posted in: Newspaper
Post count: 24

Hi,

Every time I try to do an update, I have issues with it. This is the 3rd time and again, I will have to ask my host to back up my site to this morning. It shouldn’t be this difficult to do.

http://www.ottawamommyclub.ca

Post count: 24

This is from my host:

The issue appeared to have been within the database and not the files.The changes you appeared to have made earlier changed something in the database which caused the theme issue. The database had to be restored from backup to fix the theme issue.

I clicked the update of the theme and re-activated your plug ins.That’s it!

Post count: 18283

Hello !

Please try updating manually as you can see in our guide here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you !

Post count: 24

I also posted yesterday about TAG Div Composer not working, so I need this fixed before updating. I tried a few of the ones suggested in the link when updating and still had issues. and is says to Always check our update notes: can I get a link to this.

Also, now I got a notification from Google about AMP issues that I have never had prior in the 9 years blogging.

If all fails, how does it work to get a refund? This is getting silly.

Post count: 18283

Hello !

We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Post count: 24

I will need to hire a web designer to do this and I don’t want to spend that money…. is there any other way. Why can’t it work from within WordPress? it shouldn’t be this hard. You should install it manually for me then. My Tagdiv composer won’t work too and reinstalling it didn’t fix the issue. This is a mess…

Post count: 24

And if I remove the theme completely to update as requested, will I have to redo the entire set up of my website again? I will loose the setting we have done?

Post count: 18283

Hello!

My colleagues have replied to you via e-mail.

Thank you for your understanding !

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