Updating failed. Error message: The response is not a valid JSON response.

Posted in: Newspaper
Post count: 1
Denae
#320704
Nov 19, 2019 at 12:00 am

Hi,
I have a fresh installation of the Newspaper theme on WordPress 5.3.

I have a problem with publishing posts. Pages are fine.

Each time when I’m about to publish a post I have a notification on screen that says “Updating failed. Error message: The response is not a valid JSON response.”

I have installed the recommended plugins and tried to deactivate them to see if everything is ok.
I still have this issue.

Also – I’m not uploading any images. Just a text.
Please advise.

Cheers

Post count: 35449
Calin
#320814
Nov 19, 2019 at 11:40 am

Hi,

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem with this, please provide some screenshots.

Thank you!

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