We operate a website presently utilizing version 9.8 of the “newspaper” theme. Regrettably, certain plugins, particularly the “tagDiv Social Counter,” are experiencing issues and causing our site to crash when enabled.., and these plugins are crucial for our website’s functionality. In an attempt to address this, we decided to update the theme to its most recent version. However, this update appears to be causing disruptions in the website’s operations. We would appreciate any insights into the potential root causes of this issue and any recommended solutions. Thank you.
Hi,
My recommendation is that before updating the theme to make a full backup for the database and current website, disbale the extra plugins during the update process, after that update the theme manually – https://forum.tagdiv.com/how-to-update-the-theme-2/ (after the theme update, make sure that the needed plugins are installed, like tagDiv Composer, maybe tagDiv Standard Pack and tagDiv Cloud Library).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
