Good morning,
We have version 8.1 of Newspaper and wish, to benefit
security updates, upgrade to the latest release.
However, despite our efforts, our layouts are completely distorted.
Indeed, the editor embedded by your theme is not compatible between
the version we have and the version we want to have.
Can you provide us with support on this specific case?
Cordially
Mariane
Hello Mariane!
Can you please provide more information about your issue after the update and your website link?
Thank you!
Hello Bettina
When we try to update the theme NEWSPAPER , the whole layout of the article is destroyed .. and we have hundreds of articles…
Thank you
Mariane
Hello Mariane!
Did you have the plugins installed, activated, and up to date?
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache.
Make a full backup, update the theme, do these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
If the problem persists, then we can investigate this issue further via email. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
Our team will take a look!
Thank you!
I try to update from v9.1 to the newest version for many times,but it always returned me a fatal error.
How can I do,please?
I try to update from v9.1 to the newest version many times, but it always returned a fatal error.
What can I do, please?
Hi,
You need to have the latest version to have those options.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, please check the PHP version. We recommend PHP version 7.4 or greater, so you can use 8.0 now.
Thank you!
