Hello, I am trying to update my site aquiahora.com.gt from version 8.0 to 12.x
Every time I try, the site is broken:
1) Post categories disappear: we have 10 categories, but for some reason when we upgrade only 4 appear. Apparently all the articles are still there, but Newspaper decides to put them all on another category.
2) Header, footer and sidebar are gone: for some reason, these are removed from the site. The header is replaced with a section showing the site’s name with a big font, while the sidebar and footer simplu disappear.
Please help, thanks
Hello,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hi Anamaria, thank you for your reply.
Where do I get the tagDiv Standard pack plugin?
Hi,
The plugin will be displayed after you will do the update in Newspaper -> plugins or from the theme package.
Thank you!
Hello, I’m still unable to do the upgrade:
Once I do it and chose the template from the prebuilt websites, some of my categories disappear and articles are then placed as UNCATEGORIZED:
The result has been the same after 5 times I tried (both automatic and manual update):
These categories are always copied correctly:
– Deportes (890 articles)
– Destacados (3321 articles)
– Economia (492 articles)
– Editorial (40 articles)
– Diversion (1150 articles)
– Mundo (3082 articles)
– Nacionales (3801 articles)
– Videos (4 articles)
AND, the UNCATEGORIZED category which had 0 articles on my site, now shows 4583 articles after the prebuilt website is installed. (Noticed that 8,037 articles from the Diversion, Mundo, Nacionales and Videos disappeared and only 4583 appeared now as Uncategorized)
Please help
Hi again,
I reverted to Newspaper 8 again, but this time I exported all my articles by category, then did the whole upgrade and imported the articles category by category, so now I finally have all my articles back.
HOWEVER, I am still having several issues:
1) The header menu doesn’t appear, Where do I add it? I get the following message:
Header Main MenuRender failed – please select a menu
2) There are several “subtitles” which I can’t find where to change them:
– DON’T MISS
– STAY CONNECTED
– MAKE IT MODERN
– LATEST REVIEWS
3) Also, instead of showing my real categories, the home page is showing what appear to be some kind of “categories” which do not really exist, and it’s placing my articles from the REAL categories randomly on those non-existent “categories”:
– LIFESTYLE NEWS
– HOUSE DESIGN
– TECH AND GADGETS
– PERFORMANCE TRAINING
– HOLIDAY RECIPES
– WRC RACING
– HEALTH AND FITNESS
– ARCHITECTURE
How do I remove them and show my REAL categories?
Hello,
So, should I understand that you did an update and your categories were deleted, or did you update and install a prebuilt website, and that’s when the problem appeared?
So, if you had a prebuilt website with content and organized the posts based on the imported categories, then when you installed a new prebuilt website, those categories were deleted. Therefore, you need to import only the templates, not an entire prebuilt website. Also, depending on your prebuilt website, you will need to edit the header template with tagDiv Composer and set a menu https://forum.tagdiv.com/main-menu/. Additionally, you will need to edit the page with tagDiv Composer, filter the blocks by your categories, and edit the titles-> https://i.imgur.com/cf4HzI4.jpeg -> https://i.imgur.com/izT4Q8q.jpeg https://forum.tagdiv.com/flex-block-settings-guide/
Thank you!
