Urgent Issue

I am facing a major problem with my site.

At first, I was just getting a 500 Internal Server Error whenever I clicked on “Edit page”. When I deactivate WP Bakery Page Builder this issue is resolved (but I, of course, want to be able to use this).

However, I’m now also receiving 404 Not Found error whenever I try to navigate to a page URL on my site. So I am utterly confused about what’s causing these issues.

I am attempted to reinstall the theme, reinstall the plugin and still no fix. I have also contacted my hosting and they instructed me to provide the following info to yourselves: PHP Fatal error: Call to undefined method td_util::get_post_meta_array() in /wp-content/themes/Newspaper/page.php on line 21

Which I assume relates to the following:

//read the custom single post settings – this setting overids all of them
$td_page = td_util::get_post_meta_array($post->ID, ‘td_page’);
if (!empty($td_page[‘td_sidebar_position’])) {
$loop_sidebar_position = $td_page[‘td_sidebar_position’];
}

Any help would be appreciated and urgently if possible as my site is currently down.

Hope you understand.

Thanks

Managed to fix the 404 error…but I am still unable to resolve the conflict between the Bakery Page Builder. I still get the 500 Internal Server Error whenever I clicked on “Edit page”. Homepage blocks completely missing. The inner pages do appear but have the following text in the description box:

/* custom css */ .td_uid_1_5af923933cec3_rand { min-height: 0; } jQuery(window).load(function () { jQuery(‘body’).find(‘#td_uid_1_5af923933ce74 .td-element-style’).each(function (index, element) { jQuery(element).css(‘opacity’, 1); return; }); }); jQuery(window).ready(function () { // We need timeout because the content must be rendered and interpreted on client setTimeout(function () { var $content = jQuery(‘body’).find(‘#tdc-live-iframe’), refWindow = undefined; if ($content.length) { $content = $content.contents(); […]

Hi it seemed to be an issue with an outdated php file. However in place of text on the “post masonry grid” I am getting the following code displayed below each thumbnail:

/* custom css */ .td_uid_1_5af9a2f05ca50_rand { min-height: 0; } jQuery(window).load(function () { jQuery(‘body’).find(‘#td_uid_1_5af9a2f05ca01 .td-element-style’).each(function (index, element) { jQuery(element).css(‘opacity’, 1); return; }); }); jQuery(window).ready(function () { // We need timeout because the content must be rendered and interpreted on client setTimeout(function () { var $content = jQuery(‘body’).find(‘#tdc-live-iframe’), refWindow = undefined; if ($content.length) { $content = $content.contents(); […]

I have spoken to my host providers and was advised that’s it’s something related to the following:

“It appears that the css code in question is inserted somewhere in the theme section. I haven’t found where exactly it’s located, unfortunately. I suggest that you address this issue to a developer as it’s related to the configuration of the specific theme.”

Hi, yes it’s appearing below each and every image on all pages that use the post masonry grid.