Hi,
sorry it’s really urgent. After update from 12.3 to 12.4 I’m having issues with news ticker widget and footer (desing), footer css is strange and widget is also strange.
Thx
Hello,
Please provide more details with screenshots.
Thank you!
Hi,
I can’t see the screenshots -> https://i.imgur.com/F0NxQ1T.png
Also, please disable the cache plugin and check after.
Thank you!
and still problem is here after disable cache plugin!
I try to downgrade version to 12.3 but it’s the same problem!
I’m using child theme but I did not update the child theme!
There is something with child theme, when I activate theme it’s selft everything is ok!
Can I give you my child theme to see what is the problem?
Hello!
Please note that the customization(code) will require custom work which is not covered by the support team.
Thank you so much for understanding!
Ok,
also I must say that there is no custom code in this case, it’s all about pure update of TagDIV templatate, so at least you can help me over update child theme, what excatly files I must copy from native to child?
Thx
Hello!
Every child theme is different and you need to update the custom code.
Thank you!
where is instructions for that?
thx
Hello!
The child theme is not overwritten by the update. An issue for that could be the compatibility of your child theme with the new version of our theme(if you use some files which were updated). If you’ll have some custom modifications directly in the theme files, then better save the code and replace it after the update.
All about child theme you can find here: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you!
I’m having same issue with the newspaper
Any help, please!?
Hello!
A code in your frontend is appearing only when you have a plugin uninstalled when it should be installed, so instead of the code, it will display the element from that plugin.
Check in the Newspaper -> Plugins. Make sure you have the Standard Pack plugin installed and activate.
Let me know the results!
Thank you!
Hi Bettina
Thank you very much, all fine now, so strange, how is possible deactivated after the update
Hi,
Maybe when you updated, one of the extra plugins interfered with the update process, and then some plugins were no longer installed.
Thank you!
If I follow these steps for child theme, I got nothing else except bunch of error’s, this is not a first time I had these case last time, I think over 2 years a go. Please can you make better support for making a child theme or a child theme package.
This is a error
Broken Themes
The following themes are installed but incomplete.
Name Description
Newspaper-child Stylesheet is missing.
Thx
Hi,
Please make sure that you have the styled.css file in the child theme https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please make sure you are installing the actual theme, not the whole package
– https://forum.tagdiv.com/whats-included/
So if you download the full theme package, once it is extracted the theme zip can be seen, like in this example
– https://i.imgur.com/MTmQrYE.png
Thank you!
Hi Anamaria,
Ok I just take child theme from “code” folder in a package, I took these files from this tutorial :
https://forum.tagdiv.com/the-child-theme-support-tutorial/
And ok, but my front page now is blank?, what now!
sorry really but i don’t understand, why there is no full tutorial or much better full package for a child theme, is this so hard to make or what?
I’m still having a problem with this!
Hi,
Normally, now we recommend cloud templates, which do not require a child theme.We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.
Thank you!
