I have a plugin called VC Ultimate Addons which allows me to add a bunch of features using VC on my site. There’s a feature that enables row backgrounds/other customizations to the background of rows but none of these features seem to be working. I was wondering if the Newspaper theme is preventing these changes from being made and if so, how can I fix it so that I can enable the row background features of VC Ultimate Addons with Newspaper 8.
Thanks.
The following issues are not covered by support:
Support for third party software and plug-ins or other issues that are not related to our product
https://forum.tagdiv.com/support-policy-2/
Required plugins (https://forum.tagdiv.com/install-via-ftp/):
TagDiv Composer
Optional plugins:
These plugins are installed them from the /plugins folder under the main theme package
Visual Composer
Revolution Slider
tagDiv Social counter
tagDiv Speed booster
tagDiv Mobile theme
Recommended plugins:
WordPress SEO – SEO plugin
WP Super Cache – caching plugin
Contact form 7 – used to make contact forms
WooCommerce – eCommerce solution
bbPress – forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Wp User Avatar – Change users avatars
Jetpack – plugin with lots of features *it may slow down your site
To clarify, the VC Ultimate Addons Row Backgrounds works on other themes. I was wondering why it’s not working on Newspaper 8.
Is it something in the theme files that prevents background changes to be made by third party plugins?
Hi,
Please note that the theme is to be used only with the Visual composer version provided with the theme. Updates for this plugin are provided in the theme package after they are tested.
The Visual composer addons were not tested for compatibility. They may not work properly with this theme, and they may work with others. Not all themes are the same.
You could test while having all your other plugins except Visual composer and these addons, maybe something else is the problem. If you have both the tagDiv composer and Visual composer active, deactivate the tagDiv composer.
The Visual composer version included with the theme already has the option to customize the row background, and it is working properly.
Thanks
I have a open thread requesting help that my mobile theme is not working. Response was to uninstall all plugin and test and no go. After 3hrs of testing it turns out that the reason my site had a breaking and crashing mobile theme was the fact the I DID NOT HAVE Tagdiv composer installed. One I installed it and activated it….website worked. Mobile ran fine but then I found same problem as gentleman above. What breaks ultimate video composer add-on plugin is Tagdiv composer. So now I have to settle to have an activate plugin i don’t want or need (Tagdiv composer) so mobile runs fine and have a plugin i need ahd designed most of my pages with (ultimate composer addon) inactive. This problem needs to be addressed. Tagdiv composer should not be a mandatory activate plugin for the Newsmag/Newspaper to work properly if you don’t want to use it.
Hi,
That is an unusual issue you are having. The mobile theme has nothing to do with the tagDiv composer. The composer is not required in order for the mobile theme to work properly. Something else is likely to cause this problem. At the moment this is how the website looks on mobile
– http://prntscr.com/g3u5n7
This is not caused by the theme, only plugins, custom code inserted in the theme panel or added to the theme files could cause results like this. Or a child theme with modifications that you might be using.
That’s why the first suggestion is to deactivate all other non-theme plugins, to possibly spot the one that is causing this.
You could try a theme reinstall by FTP as a last resort
– https://forum.tagdiv.com/install-via-ftp/
Make no modifications to the theme, and activate only default plugins.
Thanks
Hi Simon,
I have tried everything you have suggest. I have disabled all plugins and no change to mobile. It crashes. Have left all plugin disabled and lowered the PHP version from 7.1 to 7.0 to 5.6 and still crashes mobile. Have made sure that cloudflare and all serve side cash is empty and dumped and mobile still crashed. Made sure all CCS/HTML.Java codes were removed from “Custom Code” section and still crashes. Installed a fresh new version of Version 4.0, still chrashed.
Activated Tagdiv composer and mobile works fine 100%. (No, have not changed any page format in Tagdiv Composer which could cause page to fail). Now I have a working Mobile and Desktop with Tagdiv Composer but this plugin will not work well with a good amount of Visual Composer addons which is what some of us bought and developed our pages around.
Unless you have other guidance or assistance, can you kindly send me an email link to the previous Version prior to 4.0 update. Think it was 3.3.1. This one worked fine last I checked.
Thanks
Hi,
Upon inspecting your website with the browser inspector and testing it on mobile, it causes the browser to freeze and I cannot even close the tab (tested multiple times)
– https://www.screencast.com/t/Wz8ajIOU
I have to restart the browser in order to be able to do that
– https://www.screencast.com/t/bwrfcUHZ
It is imperative that in order to find what is causing this, really deactivate all plugins except the ones provided with the theme. This is not happening in our tests.
If that does not work, remove any custom code from the theme panel, or theme files. Switch to the main them from your child theme, and check the results.
After doing this, the theme does not work as intended, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Leave the plugins disabled if possible.
Also paste a link to this topic in your email.
Thanks
