After upgrading to version 11 my site crashed and the widgets disappeared. I had three side active widgets, there is only one now. How can I recover the widgets that are missing?
I meant, there is only the widget newspaper default, the footer 1, 2 and 3 disappeared. How to recover them?
Yes I’ve also updated to 11 and lost my entire site. Newspaper basically looks like a clean install. All Custom CSS – gone. All client ads – gone. All thumbnails – gone. Homepage – gone. Logos – gone.
Only thing left are the post pages themselves.
Thankfully I have daily backups but as of now they aren’t any different. This happened about a week-2 weeks after the update.
Update: my widgets and theme options that have disappeared are still missing when I restore from backups. I even went back 30 days when I know 100% that everything was in place and still all theme options and widgets are missing.
Hopefully someone from TagDiv responds because this is a serious issue. My site is completely broken.
Hi, Mark!
You are right! I had widgets with adsense blocks and they are all gone! 🙁 This is a huge problem… I hope they resolve this as soon as possible
I have the same problem. All the widgets are gone!!!
Hello!
Unfortunately for this at the moment the only solution is to manually update the theme via FTP. When doing update via wordpress the theme gets disabled and the widgets reset ( this happens due to wordpress) Unfortunately to restore this it is important that before any update you have a full backup ( that includes the database ). Most hosts should have backup options from time to time. If they do have all you have to do is to update the theme via FTP and this issue will no longer occur.
I hope this was helpful!
Thank you!
Hi Vlad – this is not my experience. I originally updated the theme to 11 via FTP. This is the only way I have ever updated the theme. I also made a backup both on my server and manually via copying custom code (CSS, HTML), the Theme export option, PHPmyadmin backup and WordPress XML backup.
Now none of these backups work. The Newspaper txt file says it is invalid which is basically impossible. I have multiple backups going back years, and I’ve tried several to see if my last backup really was corrupt and none work.
There obviously seems to be an issue with V11 as there are many many posts here on the forum with people having the same exact issues. I’ve been using Newspaper for 5 years and done all backups the same way and never had one single issue until now. The theme was basically reset to all default values and I have no way of restoring them.
Even when I try to restore a server backup (SiteGround) from days before I did the 11 update, I get V10.4(?) but my options/widgets/customization is still all missing. I know that it is pulling the old backup because the more recent posts are missing.
I have tried all available options that I have and nothing is working other than importing my CSS. Everything else related to the theme is gone. I am at a total loss with no other options to move forward other than to rebuild the site.
If you have any additional suggestions, PLEASE let me know. This has caused a MAJOR issue for me and my client. They are VERY unhappy and the site has been down for days now and still no answers.
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
