I’ve just upgraded to version 7 and my site has severe problems and looks a complete mess.
For some reason the expanded mobile menu shows above every page in chrome.
The logo alt text shows on each page, the search icon is duplicated in the header.
The VC doesn’t work despite reinstalling it using your Plugins option,
the divtag social counter doesn’t display on any browser.
What is going on?! Please help!
Hi,
Something must have gone wrong with the updating process or maybe you use a child theme from newspaper 6. Please try to do a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ remove your child theme as it will not work with newspaper 7 (it has to be re-done) and try it without any plugins as some of them could become incompatible with newspaper 7. Disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Thanks for your response. Please can you direct me to the documentation on updating child themes as I did not see anything on that in your update process information, or your v7 readme.
Hi,
Every update no matter the size, if it’s a dot revision or not, will require you to update the child theme if the files get modified. A child theme is basically a copy of the files from the main theme. If the files in the main theme will get updated and the ones in the child theme do not, then conflicts can and will appear as you cannot run a new version of the theme with old un-updated child theme files. If you use a child theme you have to pay attention on every update to see the modified files and if one or more files that you have in your child theme get modified, you have to replace them with the new files and re-add the customization. A child theme is not update proof. In big updates such as this, it;s recomended to simply re-create it from scratch using the child theme provided in the theme files: http://screencast.com/t/lj7QEZ29
Then you can follow this guide to re-create it: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you!
Fully understand the need to update a child theme, but most developers will advise on any changes required to child themes in their readme or revisions. Anyway, we’ve got nothing in our child theme functions apart from a minor revision to the author element. Nothing that affects page layout. We’ve recreated the child theme, but that has made no difference.
We’ve got the social counter to show by uninstalling/reinstalling, but the counters have reset to zero.
We still have the display issues on chrome for any user that has not cleared their cache.
VC will show in Firefox now, but still fails to load on Chrome, even with cleared caches/cookies, unless the divtag mobile theme is installed.
Hi,
Please try to disable all your plugins except visual composer and clear cache again to rule out a plugin conflict. We have no such reports yet of the theme update causing these issues. Please provide a link to your site so we can inspect it.
Thank you!
Hi Bogdan,
Thanks for following up. We’ve done the whole remove & reset all plugins thing – all working now in the back end so long as we activate and then deactivate the mobile theme, then the VC works as expected, but the order of elements on the admin page/post editor is all strange (ie the VC is pushed down the page, moving items like ‘page layout options’ and ‘homepage latest articles’ to the top of the page.
On the front end, we have the social counter at zero still (http://naturallyzimbabwean.com/) and we no longer have a unit without the cache refreshed to test/check whether the mobile menu is still showing on chrome. We haven’t had any comments from users yet today.
Thanks, Tim
Hi,
I’ve just upgraded to version 7 but i can’t entry in /wp-admin . The website does’t work also in frontend
HTTP 500 Error
Any idea please to solve the problem?
Thanks
Hi,
@wildmercury the back-end changes if you activate the mobile theme as on pages there will be an extra mce editor for the mobile theme page. You can edit this page but not with visual composer. That is why you have the “strange” changes in tehe back-end because there are 2 editors now. One for desktop and one for mobile. If you deactivate the mobile theme, the second editor will be gone.
As for the social counter, please make sure you have version 4.0 installed and then follow this guide to properly set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
@eddycom Something might have gone wrong with the installation of the theme or the update. Please remove the theme altogether via ftp and access your wp-admin without the theme and see if there is still an error. Then install the theme following this guide: https://forum.tagdiv.com/install-via-ftp/
Thank you!
