Hi there Team TagDiv,
I have tried to update/add some of the videos in my website youtube playlist, I’m using the Video IDs option; however when try to add new video ID it says that “Video id was not found or can’t be retrieved”.
Have used guidelines provided in theme documentation in here: https://forum.tagdiv.com/video-playlist-2/ but still doesn’t work.
How can you pls help?
Thanks
Hello,
Please note that for Youtube you need to change the API key because sometimes it may expire. Also, reset all settings: https://forum.tagdiv.com/youtube-api-key/
Also, please send some screenshots with your ids.
Thank you!
Hi there Ana Maria, thanks for your feedback. Have updated API Key for YT following instructions on link https://forum.tagdiv.com/youtube-api-key/
Player onlo shows these ids: 0vtURRCDxJE, Vl_hITfUIK4, qWXHy_pLQFc, 1hgtbrILGv4.
I’m trying, o/w success, other ids such as: Xd-ZzgxJ4SU, qwm3iGmnSZI, 2cIv8L75tBQ
Thanks for assisting.
Rgrds
Hello,
I made a test with the ids that you want to have in the playlist and for me work properly => https://www.screencast.com/t/wTnQptaL
Please let me know what version of the theme you use.
Thank you!
Hello Anamaria, sorry for the so late response. Not sure then what’s the problem with my website. I have updated to theme version:11.3.2 and still ids other than these ones Vl_hITfUIK4, qWXHy_pLQFc, 1hgtbrILGv4.
I have also noticed that, when using TagDiv Composer to edit my HOME Page, and made any update and hit the SAVE button, the saving loop never ends and stays lagged for a long time, but anyhow updates are still made.
Could this be part of the problem?
Thanks for reverting.
Hello,
I made a new test and works fine https://i.imgur.com/ydIPAJy.png
Please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
I am so sorry Anamaria, I’m not an expert. Just the owner of the website and unable to understand all the specifics. However I can tell/confirm the following:
a. I don’t get any 403 or 404 error when saving nor working on with the TagDiv composer.
b. I don’t have wordfence pluging installed.
c. Neither Cloudflare.
d. Deactivated all plugins except tagdiv ones.
e. Have cleared cache using recommended by TagDiv SuperCache.
After doing all the above the website still:
a. Doesn’t play any other videos than the one you have tasted at yours.
b. Saving in TagDiv Composer stays clogged.
Anything else you can help me out with please?
Thanks in advance,
Cristyan
Hello Cristyan,
Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thank you!
Hi Anamaria,
Have just sent the requested email. Appreciate if you can help me with solving this issue.
Thanks in advance,
