Video thumbnail not appearing

Posted in: Newspaper
Post count: 43
vineetaggar
#250636
Aug 28, 2018 at 9:44 am

Hi please check the post अमर सिंह ने कहा अखिलेश समाजवादी पार्टी के नहीं, नमाज़वादी पार्टी के अध्यक्ष हैं with video link. This post is not showing thumbnail preview of the video link.

http://globaltoday.in/category/%E0%A4%A6%E0%A5%87%E0%A4%B6/

Can you please help resolve this issue?

Thanks

Post count: 23312
Catalin
#250695
Aug 28, 2018 at 1:42 pm

Hello vineetaggar,

Do you are referring to this video icon from here -> https://www.screencast.com/t/cED6B1a2

Thanks for the message!

Post count: 43
vineetaggar
#250757
Aug 28, 2018 at 6:35 pm

Yes sir, I’m referring to this video post.

Post count: 23312
Catalin
#250827
Aug 29, 2018 at 10:06 am

Hello vineetaggar,

Do you have correctly set up the featured video for that post? Please check the documentation from here -> https://forum.tagdiv.com/featured-image-or-video/ If the problem is still there and if you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Also, if you are using some untested plugins, you should remove all of them, purge CDN files and check the results. You should provide the link to this conversation at our email so we can quickly identify you.

Thanks for your understanding!

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