Views count stopped working, and there is no update yet

Posted in: Newspaper
Post count: 8
revyuh
#372102
Nov 4, 2020 at 9:22 am

Hey guys,

Need your help with Views Counter. Earlier to Newspaper theme, it was working fine. After uploading your theme, I just switched on the Ajax counter. For one or two days, it was working but today it stopped working. Now i have switched off this option and have cleared cache, but now views counter is not working at all.

Please guide

Post count: 18283
Vlad S
#372157
Nov 4, 2020 at 2:52 pm

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Post count: 8
revyuh
#372204
Nov 4, 2020 at 6:53 pm

Hi,

As required, please see below system status screenshots.

1. https://prnt.sc/vdft5z
2. https://prnt.sc/vdfu0v

I had to deactivate the AMP plugin to get the views counter restart but it seems, there is still issue as traffic count is really high compared to what it is showing in the panel.

For example, in the last 12 hours, I have received more than 5K views on a single article, but it’s still showing 167 counts. Screenshot as https://prnt.sc/vdfu0v

Waiting for your reply.

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