Visual composer crashed my website again (it always does). I did the newspaper update via sFTP, and then updated my plugins (except visual composer). I deactivated all plugins, uploaded the new composer via sFTP, and then it crashed the site. When I de-activate visual composer and then delete it and re-upload, it usually doesn’t let me get past the de-activate stage because it just crashes my site. The sFTP method has worked up until this time. Why does this keep happening?
Hello frasercarly89,
First of all, I hope that you have made a full backup to your database, right? I guess that problem happened due to a wrong Visual Composer update, sorry! Please keep in mind that our theme is fully tested with this plugin and works perfectly. I suggest you making a new clean install with the latest version of the theme and also, the latest version of required plugins which come bundled with the theme packet via FTP way because this is the surest method in this regard.
After this, if you will have any others problems with our theme, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.
Thanks for your understanding!
What do you mean by a wrong visual composer update? Doesn’t a clean install mean that all my current theme options right now will be erased? Do you guys have a guide on how to do a clean install?
None of the images on my website work either as of recent, I don’t know if your theme update gets rid of this problem or not?
Hello,
It could be a faulty WordPress install, a faulty theme install or even a faulty visual composer install. That is why Catalin suggested a fresh install of the theme and visual composer. Make a back-up of your install, then remove the theme and all theme plugins. Then install the theme using this guide: https://forum.tagdiv.com/install-via-ftp/ and then install visual composer from the theme plugins section of the theme panel.
The number one cause of crashing websites are untested third party plugins and user customization/optimization.
The images not showing is a key factor to your problems This is a sign of a js error that can be caused by your plugins or your customization if you have any.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
The theme is not compatible with all plugins. The only tested and recommended plugins to use with our theme are these ones: https://www.screencast.com/t/WTlQNETEHVZ
Any plugin that is not on that list is not tested and could potentially create problems on your site so when you encounter any issues with the theme you should be aware you use untested plugins and should check those first.
Thank you!
