Our site is just set live on this theme. We like the look, but are trying to work through some of the kinks. One issue we are having is that when I log in it prompts us to activate Visual Composer. I have followed the various discussions and instructions on the forums, but nothing seems to work. It still wants me to pay for a license. It sends me to a page with the text below. How can we resolve this?
Thank you.
NO LICENSES FOUND
It seems that you do not have any valid license for Visual Composer. What does it mean? It may be so that you got Visual Composer by purchasing WordPress theme which does not grant you with direct license for Visual Composer. Why do I need direct license? Direct product license unlocks several benefits:
Access official customer support
(otherwise managed by your theme author)
Update Visual Composer directly
Use Visual Composer with any theme
(not just the one you got it with)
Manage your licenses at Client Portal
If you have just purchased a direct license for Visual Composer and do not see your license in available license list take into account that sometimes it can take up to 30 minutes while Envato provides us with new licenses. If there is still no license available, please logout of support.wpbakery.com and log in again via the CodeCanyon account and re-try the activation. If there are still problems, contact us via our CodeCanyon profile and share your item purchase code along with the WordPress login details, so that we can investigate the issue further.
Hello vexteo,
You do not need to activate your copy of Visual Composer as it’s a free version bundled with the theme that does not require any activation. The only way you can activate it is to buy the plugin and receive a purchase code but you do not need to do that. It is mentioned here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you for your understanding!
