Visual mce editor tab not working

Posted in: Newspaper
Post count: 5

Hi, In our posts the ‘visual’ or ‘TEXT’ tab in the WP WSYIWYG editor is not showing on our install. We can only edit in text mode and can’t switch.

Installed the Tiny MCE advanced plugin to see if this fixed but no luck.

Have updated to WP 4.5 and tested in Chrome and IE, Edge.

http://blog.sw.com.au/
theme: Newspaper 6.7

Any suggested fixes? Is this a theme setting which we have ignored?

thanks – Todd

Post count: 23312

Hello threesides,

Please ensure that you are using the latest version of Visual Composer (4.11.2), that come bundled with the latest version of the theme (6.7.2), clear all cache and check the results. Until now we do not have any bad reports in this regards and should work as properly. Also, please try to use the theme without some untested plugins (Tiny MCE is not tested with our theme) because these cold interfere with the theme and might create a lot of unknown issues. Also, if your problem is still there after these changes, try to make a fresh install to ruling out all of potential issues which could be appeared, in your previous installation.
Please try to make a fresh install of the theme and then only install the Visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/ Also, please ensure that you have the latest version of the theme because there you will find the latest version of Visual Composer that come bundled with our theme.

Thanks.

Post count: 5

Okay this is what we have done:

Visual Composer (4.11.2) – updated – uninstalled any old versions
Latest Theme (newspaper 7) – clean install
Cleared cache
removed tinyMCE
Updated to WP 4.5.2

Have pushed the site to staging to test these updates
http://sportsmansblog.staging.wpengine.com/

Also now with these updates – the TagFDiv social counter is broken.

any other ideas to get these now 2 issues fixed?

thanks

Post count: 5

OKay – fixed the issue.

The theme was blocking the visual editor – a setting in the ‘users’ tab. This was unticked for users but still was blocked.

We created a new user and then the tabs started showing. So we will reset all of our users now.

Post count: 23312

Hello threesides,

Please ensure that you are using the latest version of Social Counter (4.0) for Newspaper 7, clear all your caches and test it again and see how it works.

Thanks.

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