Hi, I was trying to update all the outdated theme and plugin, all the items were updated successfully but this error occur when the theme is being updated, I cant access the backend anymore and the site is down, can you help?
Hello!
Please activate the theme’s plugins from Newspaper -> Plugins.
Thank you!
Hi Bettina, i have install and activate the theme plugin, the site still crash.
Hello!
Please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
HI Bettina, i have email the details, please kindly have a look.
