I was recently informed that my website was only showing half the articles.
I checked and found out that this was true when I accessed it using a smartphone (Iphone 6 Plus).
I have already looked at all kinds of configurations and have not found the cause. The only change that was made on the site recently was the update of the theme.
So, I believe this is a thema bug.
I need you to resolve this as soon as possible because I am losing visitors because of this. People access it and call it a trap of some kind (clickbait).
Hello !
Please provide a link to your website in order to inspect it.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
OK.
see this link:
https://www.edivaldobrito.com.br/como-extrair-e-juntar-arquivos-de-video-usando-o-ffmpeg/
note that the failure only happens when viewing the article using a smartphone or using google chrome with the window size that fits in mobile viewing.
That is, the problem only happens when the theme is adjusted for mobile viewing.
Hello !
Please clear your cache. For cache we recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/ We have tested your website and everything seems to work fine.
Thank you !
The cache has nothing to do with the problem.
I took the test using another mobile theme and showed the full article.
When I leave the site using only the Newspaper theme, it returns to partially display.
If you have a channel to send the screenshots, let me know, I will send it!
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look and help you with this !
At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
