As I follow the instructions, my website doesn’t look at all the way it appears in the look of the demo. My header couldn’t look more different, for some reason, all my columns are listed on the header, and I expected to see a brief preview of each article, not the full text on the home page.. What is happening here? What am I doing wrong?
Hi
I cannot access your site as I am redirected to bing.com: http://screencast.com/t/WzUGxLf1mdAS
Whit regard at page’s setup please make sure that you follow our documentation: https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
Also try to deactivate all other plugins except Visual Composer, clear all caches then test again.
Let me know how it goes and if the problem persist please provide a valid url where I can inspect it closer.
Thanks!
I see what you mean about being redirected, but when I go to that URL, it still lands on the homepage – just a goofy-looking one. The URL I provided is the correct one for our homepage. This wasn’t happening before I started setting up the new page. Is there a phone # I can call for NewsMag tech support?
Hi
We don’t have any call center services as we offer support only on forum, email or themeforest dashboard. However the redirect is not related whit the theme. It may be a plugin which cause this or a rule from .htaccess. Try to deactivate all plugins except Visual Composer and also check if you have any redirect rules in .htaccess.
You can also try to setup a new wp-install on a sub-domain using this configuration:
– WordPress V 4.5.2
– Newsmag theme V 2.3.7
– Visual Composer plugin V 4.11.2
This configuration should work fine so do a few tests with it and check how it goes. Also you can check our documentation for more details about homepage setup: https://forum.tagdiv.com/newsmag-homepage-how-to-build-and-set-it/ – https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
Thanks!
Ok step 1. I visited the page via another computer and the link works just fine, so the redirect is happening only on your screen. Not sure how you can help me if you can’t visit my page.
Your theme is not performing the way it’s supposed to, and at this point, without the help, I want to be reimbursed and go back to the lite / free version, which was clumsy but at least it was operable. Is that possible?
Just installed NewsMag & Visual Composer last night, so I’m using the latest versions. My frustration is that when I follow your step-by-step instructions, something else happens.. i.e., I selected & saved header style #10, but the page shows a logo up at the top. The lite version worked fine, but I was looking forward to the additional capabilities of the paid version, but the plan seems to have gone awry. Since installing, my old settings are gone, re-buildng isn’t working well for me, and apparently, my page is being redirected. Is there a bug in the system? A little help here, please? Pretty please?
Hi
We’re sorry for this inconvenience.
Please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this issue. We will get back to you and will try to find a solution as soon as possible.
Thanks!
