Dear Sirs, in my homepage appears on the top any page i create new once is in the state published. How i can solve it?
In the pages section the homepage appears as: Página de inicio, Página de entradas (Homepage / posts pages)
Original/desired page
When i create any page in the pages menú of wordpress
Thanks
Hello,
I see that you using the latest articles for the homepage (isn’t a static homepage).
Please make sure that you set the content of your pages on the right zone, is possible, that you set the page content in the wrong zone (in header or footer zone) -> https://imgur.com/mcAFNTS -> https://imgur.com/jWAf8XW -> https://imgur.com/dI1KVo7
If the problem persists please send us a link to your website.
Thank you!
Thanks Anamaria for your answer. Unfortunately i cannot change in pages the type of page, and cannot select zones in newspaper as i can see in the examples you show me. The pafe is under construction but i open in public in order you can see it.
Thanks in advance
https://www.trplane.com
Hello,
I just inspected your website and looks fine => https://www.screencast.com/t/niSRmcpY -> https://www.screencast.com/t/NYrWBeqr -> https://www.screencast.com/t/3Xq6TZdQsqqU
I saw that you installed the latest version of WordPress 5.6.1 and normally only the latest version of the theme was tested, v10.3.9.1 .
If you want you can try the latest version of the theme (before to make update please make a full backup to all files and the database) and see if the problem persists.
Also, if after the update there is still that problem and you are agreed to send us – WP admin link and credentials at contact@tagdiv.com (please make a full backup before sending the email).
Thank you!
Hi Anamaria
I bought the last version and updated it.
The top appears ok, but the homepage blocks arer replicated and in the middle includes any page i create in “pages” section of wordpress as you can see. The error if i try to edit it is:
“Errors at columns elements: 2(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
I created an administrator user and send to the email you told me
Thanks
Hello,
In most cases when you get a similar message “ Error at zones: 2(models): 0(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
If you sent an e-mail, our team will take a look and reply to you as soon as possible.
Thank you!
I have done everything you told me
-security copy
-buy and upgrade to noew versión of newspaper
-deleted the code [newsletter] from the Newsletter plugin
-created and sent an admin user to your contact email
but when i publish any page in the “pages” section of wordpress the page appears between the header and the rest of the page. (in this case a form with wpforms). But if you created a blank page only with one word appears (for example)…
any more ideas please?
Thanks
Hello,
My colleague is taking a look at your e-mail and he will reply shortly.
Thank you for your understanding!
thanks, i answered by email (contact@tagdic.com) from my address (chemas@me.com) cause i included user name and password
Thanks
sorry, i sent the data you asked me and do not have any answer… have you seen it?
Hello,
I believe my colleague Alex replied via email recently. Please let’s continue the discussion there, we will reply as soon as possible. Sorry for any inconvenience.
Thank you!
yes, he asked me for the users and permission to access and sent it another time and received no more response, for that reason i asked in my past post
I hope to hear from fim soon
