Hi, every time i’ve tried to upgrade theme, i got problems! The site loose css style, widget and other configurations. I need help to upgrade theme safely. Thank you so much!
Hello,
If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
I have already tried to update the theme automatically, but I get every time, misconfigured CSS and widgets, so I write you: to get safe support for the update; i need it. I wait hopefully, thanks.
Hi,
Please let me know what version of the theme you have. If you WP Bakery.
Thank you!
I got 10.3.9.1 version: I have already tried to update the theme (automatically and not) , but I get every time, misconfigured CSS and widget. I’ don’t WP Bakery.
Hello,
We can try to help you update to the latest version of the theme, but please make a full backup of all files and the database.
Please contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you
Also, during the update, know that we will disable the other non-tagDiv plugins.
Thank you!
