Error message displayed:
Secure Connection Failed
An error occurred during a connection to naijatrailblazers.com.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
I read this answer but it didn’t work: https://forum.tagdiv.com/tagdiv-composer-not-working/
Hello,
Did you have a plugin for security on the website?
Thank you!
Hello Anamaria,
The only security plugin is “Limit Login Attempts Reloaded”.
Regards,
Ofentse O.
Hi,
Please also check if you don’t have mod security on the backend, on the server.
Thank you!
Thanks, Anamaria.
I use GoDaddy; how do I check this?
Regards,
OO
Hi,
Please check this topic https://uk.godaddy.com/help/set-up-my-web-application-firewall-waf-and-cdn-26813
Thank you!
The error message has now changed to the following:
“OK
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@naijatrailblazers.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.”
Hello,
So, you don’t have a firewall. Please let me know when this error appears when you try to edit with tagdiv Composer or when you try to save.
Thank you!
Hello,
Yes, I don’t have a firewall. Should I get one?
The error appears when I try to edit with Tagdiv Composer.
Regards,
Ofentse
Hi Ofentse,
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Our team will take a look and help you ASAP!
Thank you!
Thank you. I sent the email to contact@tagdiv.com yesterday. The subject line was ” tagDiv Composer is Not Working”.
