Why is it that when you release an update it destroys our site?

Posted in: Newspaper
Post count: 83

Hello,

After downgrading to 12.5.1, we thought the new update would solve the issues of the 12.6 update, instead it’s created more.

http://commandeleven.com

The header is completely wrong and we haven’t been able to get into other pages to see how bad they are.

When we downgraded back to 12.5.1, the problems of 12.6.1 didn’t disappear.

Post count: 83

Correction – the internal pages are also out of position and text has appeared on the right side that we didn’t place.

Post count: 21065

Hello!

It shouldn’t be like that. Did you have some CSS codes or something custom in a child theme? Make sure that you have all the plugins installed and activated, as well as up-to-date.

Thank you!

Post count: 83

We have no child theme, nor any CSS code added. The plugins with 12.6.1 were updated, but threw the whole site out of whack.

We updated and installed all the plugins related to 12.6.1, but when it wrecked our site, I downgraded again and fixed the mistakes caused by the update.

I am willing to give you credentials to login and sort out the problem, otherwise we will be looking for a new theme that doesn’t continuously cause problems for us.

Post count: 21065

Hello!

We can take a look if you want. But if you fixed all the issues from the update, then with which other problem can we help?

Thank you!

Post count: 83

I downgraded to 12.5.1 because of the issues with 12.6.1.

We still have multiple problems in our site that were created due to the upgrade.

Post count: 21065

Hello!

Let only the tagdiv plugins be used, and uninstall any other plugin.
I would gladly recommend you make a backup and update plugins and the theme via file transfer to the latest update: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know about the problems you have after the update.

Thank you!

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