WPML + Newspaper/tagDiv Cloud Templates: no translation icons for Cloud Template

Hello Support,

I am contacting you because I am running into what looks like a compatibility or translation-handling issue between WPML and the Newspaper theme by tagDiv.

My setup is:

WordPress

Newspaper theme (Today News PRO demo/import)

tagDiv Composer / Cloud Library

WPML

Secondary language: German (/de)

Default language: English

What I am trying to achieve is straightforward:
I want to have an English footer on the English site and a German footer on the German site. The footer content was created with the tagDiv Composer as a footer template / Cloud Template.

The issue is that I cannot create or manage the translation workflow for these Cloud Templates correctly, and as a result the German footer keeps showing English text for posts.

Here is what I observed:

In WPML → Settings → Post Types Translation, I set the Cloud Template post type to:
“Translatable – use translation if available or fallback to default language”

However, in the Cloud Templates area in the WordPress backend, I do not see the WPML translation controls I would expect, such as the language columns or the “+” translation icon for German.

Because of that, I cannot create a proper German translation of the footer template through WPML.

I also checked WPML String Translation and Translation Dashboard / Other texts (Strings), but the footer text does not appear there.

The footer text is not coming from a normal theme option or a menu string. It is content inside a tagDiv footer block created in the tagDiv Composer.

I tried creating a copied/duplicated footer and also a copied single post template as a workaround, but that led to additional problems:

changes in the copied version affected the English version as well, or vice versa

at some points, post formatting broke for both languages

I had to manually restore several pages/templates in tagDiv Composer

some templates disappeared or behaved inconsistently in the backend, even though the frontend still partially worked

Another related symptom:
In English posts, I can select the template “Single Template – Today News PRO”.
In German posts, I only see “Default”, not the same Single Template option.
This makes me think WPML may not be recognizing or linking the tagDiv Cloud Templates correctly for the secondary language.

At one point, setting Cloud Templates to a stricter translation mode caused header/footer/template behavior to break more severely, so I reverted to the fallback setting above.

At the moment, the frontend is mostly restored, but one core problem remains:
the German version — all posts — of the site still displays the English footer text, and I have no reliable WPML-based way to translate the footer Cloud Template.

From my perspective, the main issue is:
WPML seems not to expose the translation UI for tagDiv Cloud Templates in this setup, and the footer content is also not available through String Translation.

Could you please help me with the following:

Is this a known compatibility issue with Newspaper/tagDiv Cloud Templates?

Should WPML show translation icons / language columns for these Cloud Templates in the backend?

Is there a recommended WPML workflow for translating tagDiv footer templates created with tagDiv Composer?

Why would the English Single Template be selectable in English posts, but only “Default” appear in German posts?

Is there any additional configuration, compatibility plugin, or troubleshooting step required so WPML recognizes these Cloud Templates properly?

I can provide screenshots of:

WPML Post Type Translation settings, the Cloud Templates backend screen where no translation icons appear and
the footer output on the German frontend

See here:

https://ibb.co/M5p25kGH
https://ibb.co/s9MCdJFY
https://ibb.co/tTF1dXHN
https://ibb.co/dJsgKd69
https://ibb.co/hxGqZZk0

Thank you in advance for your help.

Best regards,
Marcus

PS here’s the response by WPML support:

Hello there,

Thanks