Why every time it needs an update license get unregistered and everything is reset?
This is like the 4th time that I haven’t visited the site with the theme in a long while. When I login, I have to activate the license again and every is back to default. All my color, menu, header, blocks settings are reset to default, banner is gone, background, etc. Very annoying!
Hello @Kaino!
Strange! If you want, we can take a look, see exactly the issue and let you know what you can do there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
And today had it again, ugh!!
Hello @Kaino!
Did you update the theme manually or automatically? https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hi,
Before updating the theme, make sure that you have a full backup and check the theme plugins you are using. After the theme is updated, check that those theme plugins are updated and enabled. If the system is not updating them automatically after the theme update, you need to go to Newspaper > plugins and click on install and activate for each plugin you are using for your website.
Thank you!
