Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 1358 of the file /plugins/td-cloud-library/includes/tdb_functions.php.
Error message: require_once(): Failed opening required ‘tdb_template_import.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
â https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please use last version of theme, Newspaper 10.3.5 and php v7.2 or php v7.3 not php v7.4
Let me know the results!
Thank you!
Obviously we are using everything the latest, updated system. We need peace of mind when we buy a premium theme. But with every update, there is always something buggy? 203,711 That’s the number of total posts on this forum. Which means you guys really need to improve, seriously, I know you are trying, but please Improve more.
With every update, there is going to be something buggy? Also, support will end after 6 months! Why you can not give lifetime support for a premium theme. Why we have to pay every 6 months just because something is buggy in an update? How we will solve little issue after 6 months? Please make it lifetime support!
Hi Nagarig,
I understand your frustrating, but I’m sure that every theme has it problems.
Also note that the number 203,711 is not represent only the buggy, there are also questions about how to do things with our theme.
As for lifetime support for a premium theme, I do not know if in our day there are still themes (premium theme) that provide lifetime support, this is like buying a smartphone and if it breaks you expect it to be repaired for free after the warranty period has passed.
I hope I didn’t upset you with the little example for lifetime support.
Thank you for your understanding!
Have a nice weekend!
Same over here I can’t use the theme panel I have all requirements on green mode pls tag div composer also not working
Yes, those numbers also show how to do things because everyone finds it complicated to set up. The theme is not as simple as you advertise. đ
About recent update: https://themeforest.net/item/newspaper/5489609/comments Check the comments.
All we are asking is peace! We don’t want any changes in settings of theme or any bug that gives error after the update and breaks the site. Or any settings loss. You have to check updates before releasing them.
About support: There is huge difference between smartphones and themes! Smartphone use is different in day-to-day life. & This is a digital product. How much we have to pay after support ends? (For Information)
It saddens me to see that the highly rated and recommended theme on planet Earth has a bug in it that users can’t access or use the theme panel freely despite purchasing the theme with activation key installation and activated but no functionality of the theme panel and all requirements set but not available for user freedom to setup his or her site freely but with stress of keep asking and typing and begging for your reply and support leaving us in a dumb mode without telling us what do about this your fustrating theme that kept loading like a roller without saving.
Hi,
You can check more details about how to extend the support on the item key using this guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Also the theme sell on envato are products just like in my example, also this implementation is not made by us, we just apply it, this was implemented by envato -> https://themeforest.net/page/item_support_policy
-> https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request.
If you donât use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
You mean after support expires, we have to pay $40 again?
Hi,
Please note that these are the rules imposed by envato, not ours, we just pass them on.
Also this is not necessary to extend the support if you do not want our help, you’ll still get the theme updates and you’ll have access to this form, but you’ll not be able to post.
Welcome to Item Support -> https://themeforest.net/page/item_support_policy
Extending and Renewing Item Support -> https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Also if you want you can buy a new licence, instead extend the support.
Thank you for your understanding!
