Bettina, I’ve just realized that the site is down but nobody has answered us the questions we asked (via email to contact@tagdiv.com) that were mandatory before updating the theme.

Could you, please, let us know what is going on and what are the next steps? Please, we need the site right back asap.

Thanks.

• This reply was modified 5 years by 7editores.

Hi!

Perfect. I’ve just sent you the requested information.

Hi, Bettina!

Thanks for contacting me.
I’m afraid I am not able to provide you a server access at this time (we do not use CPanel, so we would have to provide you SSH access), but I can ease you a WP admin access and give you all the information you would need from the server (error logs, files, etc.). Does it work for you?

Thanks!