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Hi,
Thank you, that solved the issue.
The problem was caused by a Cloudflare rule blocking requests to /wp-admin/admin-ajax.php. After excluding this endpoint from the wp-admin protection rule, the video pop-up works correctly on mobile (iOS) as well.
Thanks again for your help.
This looks like a frontend issue, not a content or backup problem.
Since the error appears on all pages, persists after restoring backups, and keeps multiplying when the page is left open, it’s very likely caused by JavaScript or caching interfering with the builder.
Please try the following steps:
Disable all JS/CSS optimization:
Turn OFF JS Combine
Turn OFF JS Delay/Defer
Turn OFF CSS Combine
If Cloudflare is active:
Disable Rocket Loader
Purge all Cloudflare cache
Clear all caches:
LiteSpeed Cache
Server cache (Hostinger)
Browser cache
Test the site in Incognito mode
Temporarily disable all plugins except the theme and see if the issue persists
This should help identify whether it’s caused by caching or a plugin conflict, which is the most likely reason for this error.
| Cookie | Duration | Description |
|---|---|---|
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
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| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| _gat_gtag_UA_43963494_1 | 1 minute | This cookie is set by Google and is used to distinguish users. |
| _gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
| Cookie | Duration | Description |
|---|---|---|
| IDE | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
| test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. |
| VISITOR_INFO1_LIVE | 5 months 27 days | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
| YSC | session | This cookies is set by Youtube and is used to track the views of embedded videos. |
| Cookie | Duration | Description |
|---|---|---|
| CONSENT | 16 years 5 months 26 days 13 hours 25 minutes | No description |
| yt-remote-connected-devices | never | This cookies is set by Youtube and stores the user's video player preferences using embedded YouTube video. |
| yt-remote-device-id | never | This cookies is set by Youtube and stores the user's video player preferences using embedded YouTube video. |