Thank you, Anamaria. I did reach out via the email address you provided.

Can you tell me what level of access to our wp-admin you are requesting?

Kind regards.

Thank you for your response, Calin. Unfortunately, we are still having this problem. Our web tech has attempted the solutions you suggested, but we are still in the same situation.

I have been in contact with Envato regarding the validity of the license (which I did understand is for life) to find out if they can assist. Otherwise, we will continue to plug away and figure this frustrating situation out.

Best to you!

Hi Bettina,

The template I’m using is the same for all category pages and the header is set as a global header. We’ve tried clearing the cache, updating plugins, and a handful of other things, but the template still isn’t working.

Hi Bettina,

The widget on the right side has been present since the page was designed last year, so I’m wondering if that could cause an issue all of a sudden?

I think I may have done a poor job of explaining before. These two pages are the same page, this screenshot (https://imgur.com/fiAUdVJ) is what a category page looks like live, and you can see at the top that the category template is applied to the page. And this screenshot (https://imgur.com/qPWYhLX) is what the category template looks like in the tagDiv composer/how it should look live (the editing panel is collapsed).

Re: Product Key
This message has been showing up in the dashboard: https://imgur.com/a/K7cGe3p
Before, I tried to activate Newspaper with the purchase code I have, and it said it was invalid. I tried it again, and now it says that it is activated, but that message is still showing in the dashboard saying that it isn’t registered.

I checked the theme panel settings, and those are all set to the category template template.

Could you explain which widget you’re referring to? All of the category pages are the same and have the same template applied to them. They were working properly last week, but now they aren’t and nothing has changed as far as layout. Does a missing product key affect this?

I figured out that the post templates can be changed one-by-one by editing the post, but I’m still having issues with getting the category pages to show up correctly, even though it says the template is applied to those pages.

Thank you!

• This reply was modified 2 years by cbisha.