The cloud templates are not taking to the corresponding category pages on desktop or mobile, and only two of the latest blog post pages are showing the correct template. In the editor, it shows that the Category Template is applied to the page, but it still shows up incorrect in the browser, but when I go to edit the template in the Cloud Template tab, everything looks correct. It seems as if there’s a disconnect between the page and the template.
Links
Home page with correct template: https://360degreesound.com/
Reviews (correct template-not a category page): https://360degreesound.com/reviews/
Interviews (category page): https://360degreesound.com/category/interviews/
Correct post page: https://360degreesound.com/on-stage-pearl-jam-in-austin/
Incorrect post page: https://360degreesound.com/author-talk-oli-freke-on-synthesizer-evolution/
Images
Interview page: https://imgur.com/a/bZH9k9c
Correct Post page: https://imgur.com/7Wzs9oi
Incorrect post page: https://imgur.com/eVGWe6Y
Category template in TD composer: https://imgur.com/PvcBEv7
Hello @cbisha !
One category has a widget, and the other one doesn’t.
We recommend using cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features, Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
Could you explain which widget you’re referring to? All of the category pages are the same and have the same template applied to them. They were working properly last week, but now they aren’t and nothing has changed as far as layout. Does a missing product key affect this?
I figured out that the post templates can be changed one-by-one by editing the post, but I’m still having issues with getting the category pages to show up correctly, even though it says the template is applied to those pages.
Thank you!
Hello @cbisha !
The block is on the right side of your pages.
“Does a missing product key affect this?” What do you mean? Don’t you have the theme activated?
Check also in the theme panel settings -> Categories -> Per category settings, if you assign the correct and the same template for your categories.
Thank you!
Hi Bettina,
The widget on the right side has been present since the page was designed last year, so I’m wondering if that could cause an issue all of a sudden?
I think I may have done a poor job of explaining before. These two pages are the same page, this screenshot (https://imgur.com/fiAUdVJ) is what a category page looks like live, and you can see at the top that the category template is applied to the page. And this screenshot (https://imgur.com/qPWYhLX) is what the category template looks like in the tagDiv composer/how it should look live (the editing panel is collapsed).
Re: Product Key
This message has been showing up in the dashboard: https://imgur.com/a/K7cGe3p
Before, I tried to activate Newspaper with the purchase code I have, and it said it was invalid. I tried it again, and now it says that it is activated, but that message is still showing in the dashboard saying that it isn’t registered.
I checked the theme panel settings, and those are all set to the category template template.
Hello @cbisha !
You should check which template you use in all your categories and assign only one to each category. Also, you can make your header global in the cloud templates, and it should come for all your pages, even blank pages.
Make sure you add the license code and activate the theme. https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
If that message still appears there, then we can check this issue.
Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
Thank you!
Hi Bettina,
The template I’m using is the same for all category pages and the header is set as a global header. We’ve tried clearing the cache, updating plugins, and a handful of other things, but the template still isn’t working.
