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comfr3ak
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comfr3ak
tagDiv Member
Header Logo Won't Update - reply
#390909
Mar 9, 2021 at 8:24 pm

It was fixed by my web host. In my case, there were two object cache plugins that were interfering with each other and preventing the Newspaper theme panel from saving updates properly. My web host had to fix the issue by removing the unused plugin. One of the object cache plugins was a leftover from migrating from a previous web host.

Response from my host tech support:

“I reviewed your plugin configuration and noticed that you had WP Redis and Redis Object Cache plugins both installed (but deactivated). I saw that WP Redis was throwing some PHP errors as I was interacting with the WordPress CLI. Removing WP Redis in its entirety allowed these to go away. It’s possible that WP Redis and Redis Object cache were conflicting with each other.”

comfr3ak
tagDiv Member
Header Logo Won't Update - reply
#390006
Mar 3, 2021 at 4:45 pm

I have checked that other link but found that all my requests in the developer tools end with HTTP code 200 which suggests they are successful but they clearly are not. I have disabled plugins and specifically a security plugin I was using, disabled caching, cleared cache, tried again and it still doesn’t work.

This is what I see in the developer tools:

Request URL: https://www.**mydomain**.com/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=10.3.9.1
Request Method: POST
Status Code: 200
Remote Address: XXX.XX.11.160:443
Referrer Policy: strict-origin-when-cross-origin

comfr3ak
tagDiv Member
Header Logo Won't Update - reply
#389797
Mar 2, 2021 at 4:05 pm

I am not using a cloud library template and I am not using a PRO demo. This is the Newspaper theme in the Theme Panel.

I am going to the Newspaper Theme panel, scrolling down to “Logo & Favicon”, then setting my logo in the value for Logo Upload. I select “Upload” and then I select my logo from my media library which then displays properly next to the box to show me the logo. Then I hit “Save Changes” and I get a spinning square and a checkbox to indicate the save is complete.

Then when I navigate away from this page and back, the value for Logo Upload is gone and not actually saved. I check the site, clear cache and the logo is not set.

The issue is with the Newspaper Theme Panel not actually saving the value for my logo to the database.

I would gladly provide screenshots, video, etc for the issue.

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