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fluxresearch
tagDiv Member
fluxresearch
tagDiv Member

Thanks Chris!

fluxresearch
tagDiv Member

I’ll have to figure out if that’s something I can do with a child theme.

Thanks!

fluxresearch
tagDiv Member

I see what you mean now. Thanks!

fluxresearch
tagDiv Member

I appreciate that. You have the bigger picture here and what you’re describing fits my initial impressions based on reading comments, etc.

I think they should make the move to annual fees to be honest. Unlimited lifetime support for such a low payment doesn’t make sense and doesn’t reflect the value that I believe the product has.

Happily, Synthesis only had to upload my media file from yesterday’s backup and things are looking good.

I really want this theme to work. I like it for a lot of reasons.

By the way, they have no idea what happened either but I doubt they spent a lot of time on it given the ease of simply uploading the backup.

Thanks, again. You’re a good man.

fluxresearch
tagDiv Member

I hear you.

The community helping each other is what kept me involved with WordPress to this point.

And I’m trying to work with companies that are known for support but that only goes so far.

If I had the money I wouldn’t even be dealing with the backend of things or getting themes off the rack. Oh well.

Thanks again, man.

fluxresearch
tagDiv Member

Thanks for your help.

I’m going to see what my host says in terms of restoring the previous day’s backup.

I see what you’re saying. This doesn’t really make any sense.

I’m just realizing now that despite all this talk about customer service these guys at TagDiv haven’t said anything.

fluxresearch
tagDiv Member

I should clarify the media folders are still there. It’s just the images that are missing.

I’ll update when Web Synthesis gets back to me. They are one of the top managed hosts so we’ll see what’s up.

fluxresearch
tagDiv Member

I will check with Web Synthesis to see what’s up.

This happened immediately after activating your theme so there’s definitely a connection.

I’ll see what they say.

I did initially upload the wrong zip file and had to delete that.

But I’m pretty careful and it confirmed at the time it deleted that file.

Thanks for trying.

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