Viewing 10 posts - 1 through 10 (of 10 total)
This forum is now closed to new posts
All existing content remains available to browse and search. For support, please email us at contact@tagdiv.com Our team is happy to help as soon as possible.
Belated thanks!
Thanks Chris!
I’ll have to figure out if that’s something I can do with a child theme.
Thanks!
I see what you mean now. Thanks!
I appreciate that. You have the bigger picture here and what you’re describing fits my initial impressions based on reading comments, etc.
I think they should make the move to annual fees to be honest. Unlimited lifetime support for such a low payment doesn’t make sense and doesn’t reflect the value that I believe the product has.
Happily, Synthesis only had to upload my media file from yesterday’s backup and things are looking good.
I really want this theme to work. I like it for a lot of reasons.
By the way, they have no idea what happened either but I doubt they spent a lot of time on it given the ease of simply uploading the backup.
Thanks, again. You’re a good man.
I hear you.
The community helping each other is what kept me involved with WordPress to this point.
And I’m trying to work with companies that are known for support but that only goes so far.
If I had the money I wouldn’t even be dealing with the backend of things or getting themes off the rack. Oh well.
Thanks again, man.
Thanks for your help.
I’m going to see what my host says in terms of restoring the previous day’s backup.
I see what you’re saying. This doesn’t really make any sense.
I’m just realizing now that despite all this talk about customer service these guys at TagDiv haven’t said anything.
I should clarify the media folders are still there. It’s just the images that are missing.
I’ll update when Web Synthesis gets back to me. They are one of the top managed hosts so we’ll see what’s up.
I will check with Web Synthesis to see what’s up.
This happened immediately after activating your theme so there’s definitely a connection.
I’ll see what they say.
I did initially upload the wrong zip file and had to delete that.
But I’m pretty careful and it confirmed at the time it deleted that file.
Thanks for trying.
| Cookie | Duration | Description |
|---|---|---|
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| _gat_gtag_UA_43963494_1 | 1 minute | This cookie is set by Google and is used to distinguish users. |
| _gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
| Cookie | Duration | Description |
|---|---|---|
| IDE | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
| test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. |
| VISITOR_INFO1_LIVE | 5 months 27 days | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
| YSC | session | This cookies is set by Youtube and is used to track the views of embedded videos. |
| Cookie | Duration | Description |
|---|---|---|
| CONSENT | 16 years 5 months 26 days 13 hours 25 minutes | No description |
| yt-remote-connected-devices | never | This cookies is set by Youtube and stores the user's video player preferences using embedded YouTube video. |
| yt-remote-device-id | never | This cookies is set by Youtube and stores the user's video player preferences using embedded YouTube video. |