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Madcrumbs
tagDiv Member
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Madcrumbs
tagDiv Member
Reset Password Email: link broken and without translation - reply
#534994
Sep 23, 2025 at 9:33 am

Hello,
we have finally managed to translate the content of the email. Unfortunately, the password change does not work. When clicking on the reset link in the email, a message appears saying that the key is invalid. This also happens when clicking on the link for the first time.

The login page is: https://www.attoricasting.it/accedi/

Here is a screenshot of the error: https://imgur.com/a/1ydBBhv

This is the URL that is generated when clicking on the link: https://www.attoricasting.it/accedi/?password_reset_fail&invalid_key

Are there any other configurations that we need to correct?

Thank you

Madcrumbs
tagDiv Member
Reset Password Email: link broken and without translation - reply
#534828
Sep 17, 2025 at 6:39 pm

Hello,
maybe I didn’t make myself clear, but the menu item you mentioned does not appear in the list.

We have created an administrator account for you so, that you can check the issue yourself. Here’s the secret:
Thank you

  • This reply was modified 10 months by Calin.
Madcrumbs
tagDiv Member
Reset Password Email: link broken and without translation - reply
#534683
Sep 15, 2025 at 3:53 pm

Hello Calin,
the plugin you mentioned is active, but we cannot find any menu item to access it, nor have we found any other way to access that page.
Please see attached images: https://imgur.com/a/cBLKynG

Thank you

Madcrumbs
tagDiv Member
Reset Password Email: link broken and without translation - reply
#534353
Sep 5, 2025 at 10:44 am

Hi,
regarding the language, we are actually referring to the content of the email that arrives to the user with the reset link. From what we can see, in the following files of your plugins, where the content of the reset email appears, no language domain is set, which is why we assume that the Italian translation does not appear:

– plugins/td-subscription/includes/tds_update.php
– plugins/td-subscription/includes/tds_ajax.php
– plugins/td-composer/legacy/common/wp_booster/td_login.php

As for the actual password reset, we confirm that disabling SiteGround’s Speed Optimizer plugin solves the problem. We will therefore configure the plugin correctly or ask them directly for support. We would like to ask you why clicking on the reset link does not take you to the site’s login page, but to the administration page. Is there a specific configuration to be made on the theme?

The login page is as follows: https://www.attoricasting.it/accedi/

Thank you

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