Hi!
Just to confirm, when you mention admin url and credentials you mean the access credentials to the WordPress account, right?

Thanks in advance

@Bettina If only apologizing would bring back “trust” that is incredibly hard to earn…

For my website that brings in people every day – it has daily news articles and seasonal features – even 1 hour offline already does massive damage to the website (reputation and revenue-wise). I was lucky to find that issue almost as it happened so the damage was only a couple of minutes.

Worse yet when people accessing said website come across a message claiming that I’m a thief <- this will go down as the most ridiculous thing a website dev has ever made.

There is no good amount of copy-paste “apologies” or quick fixes that can solve the mess you guys made to not only mine, but everyone’s hard work and money – you can see how many people were affected by checking this forum. Can’t imagine the people that were worried sick thinking their website was hacked and didn’t use the forums to report this issue because they are not confident writing in English, for example.

The best tagdiv can do is actually follow up their words with meaningful actions that actually reflect your apology for this mess.
Make sure that “Newspaper” theme is secure and unbloathed, without ridiculous errors like this popping up out of nowhere and that can actually match the claims you guys make about this theme being the “best”.

As people that actually paid for this theme when we could have pirated it, you owe us that much. Stability. No worries. Quality.

@player1 this is pathetic, to say the least. Like @jkp said, defacing a website and making it seem like I have a fraudulent website to all my readers is beyond a “mild inconvenience”, it’s spitting on our faces and completely undermining our hard work with our respective websites (not to mention the fact that we PAID for the theme). This theme was chosen by us for its practicability, perhaps because it looks good or works well on mobile… It was supposed to save us time.

I sure am window shopping for a new theme after this blunder. The uncertainty that tagdiv has put around this theme makes me have to worry about something I shouldn’t – we all shouldn’t – have to worry about.

Instead of making updates to “pretty” the theme up – some unnecessary -, what about making sure something like this doesn’t happen anymore? Or that this only happens for those that are using a pirated version of the theme?
It’s beyond anything normal to have to pay for something and be called a “thief”.

Certainly the first and last time.

@ClaireBullivant if you purchased through themeforest, you’ll see the key on the “support” section of the theme’s page https://themeforest.net/item/newspaper/5489609/support.

At the bottom should be your reset registration key. Hope this helps!

Cache was cleared and yeah, did try incognito mode too.

However, it was @yvrmark’s tip that helped fix something that shouldn’t even happen in the first place.

@Calin This is an issue that should never happen to begin with. How can we even know if it’ll happen again and with which frequency? This shouldn’t be the type of problem we’d have to deal with, especially when we’ve already paid for the theme, to begin with.

Well, the issue sure was solved but not thanks to tagdiv’s speed…

Doing god’s work! Thanks so much, yvrmark!

Same issue here!

Same thing @sm21nz! Experiencing the same thing and hoping it is solved quickly!