We forgot to mention that we are purely using tagDiv builder. Simply bought the theme and modified according our needs. That’s all… No other builders whatsoever

Sorry, we’ve copied the same link by mistake. This is the screenshot of the plugins:
https://prnt.sc/125841p

As you can see from the screenshot provided, no much of plugins we are using, no Cloudflare, no caching plugins. Plus as we’ve mentioned, we’ve deactivated all plugins except tagDiv ones and yet the problem occurs. We can provide you dashboard access (of course in private message) so you can take a look and introspect in more details.

Thanks!

Anamaria, thank you for your suggestion. We will try though is unlikely as all other admin-ajax.php requests work just fine except this one when trying to add an image to both single element and ad box. As you can see from the printscreens provided, the plugins are quite a bit and no wordfence plugin is installed. We will contact the hosting provider but not sure is that the issue as I’ve told you, admin-ajax.php requests are fine except this particular one when adding an image

Thanks

Hello Anamaria,

Thank you for your prompt response. Unfortunately, your suggestion didn’t help. We use very small number of plugins, yet we’ve deactivated all except tagDiv ones and that didn’t help, we even went further, we’ve deactivated all tagDiv plugins except Composer and Cloud and yet the same behavior. We’ve noticed the error that appeared in console when trying to add an image to Single Image Element (it is same with ad box element for Custom ad):
https://prnt.sc/11zrivk
This is the list of the plugins:
https://prnt.sc/11zrivk

We’ve update the theme to the latest version prior doing these tries.

This is the link to the website: http://prikazna.mk/

We hope for quick resolving for this issue,

Thanks,