Can I get a refund on the support that I just purchased?

I have disabled EVERY SINGLE Plugin and it still does not work. I would work around this, but now I discovered this is happening in other places, like the Book a 1-on-1
Call Session – Book Now button on the Side Widget. This appears to be the case on every widget.

Either way, at this point, I can not make this theme work, and I now have two licences I have paid for that I can not use.

I will also never use the support that I just paid for.

I am frustrated with the support because Simion [tagDiv Support] asked me to create a login so you could check this, which I created and sent. But instead, the last support I got was that it must be a plugin, which I already mentioned I had disabled all of them.

Thank you in advance for any consideration.

• This reply was modified 9 months by PSBoyce.

Yes, unfortunately, I have already done this. When I enter https://www.linkedin.com/in/psboyce/ and then save it, it simply reverts to the original # or blank space that was there before. In fact, it will not save anything that I put in those spaces that begin https://

Please see the attached video [i replied to your email since i could not attach here]

I have already tried clearing all Caches. I have also tried deactivating ALL 3rd-party plugins.

Nothing works.

Please help – thank you

Support would be better than a refund -please see all the posts about issues with 5.0 with no support replies (i just did not want to duplicate post the same request and have been following to see if the issues are replied to and resolved).

I also notice now that everyone is having these issues with 5.0, and that you have not answered any of the requests about 5.0 issues since December 11th, why? Is Newspaper not compatible with 5.0? How do we get a refund if this is the case?

Please advise,
Thank you

Please delete my request. I see that the editor works on the Pages but not on the Posts. I have just decided to go with a different theme and theme builder (Divi). I can not work with a theme that does not let me edit the Posts with the built in the editor since most of Newspaper is a Post driven theme. I also need to work with quicker support.

Thank you again,
Paul

• This reply was modified 7 years by PSBoyce.
• This reply was modified 7 years by PSBoyce.