Thanks so much — I have emailed directly and hope you can help. Cheers!

Thanks Calin – the deactivating of all plugins and clearing cache didn’t work unfortunately.

I read through the guide you sent and think it might be problem 5) The model does not match the content, because right before TagDiv stopped working – we added “Raw HTML element” to the sidebar (we were trying to put an ad-link there and didnt realise it saved).

Can you please explain how I solve this using the solutions suggested (I pasted solution below)? It suggests to ‘Clean the code’ – what does it mean by that? It also recommends ‘recreating the element with TagDiv’ but the entire page and composer is not loading. I cannot even create a NEW page using tagdiv composer to rebuild it. Please – can you provide urgent advice and help? Really need to be able to use tagdiv (particularly to restore the disappeared header). Thanks so much Calin. Look forward to hearing from you.

Cheers

Solution:
You can fix this in two different way:
Clean the code. Recreate the element with the tagDiv Composer. If you need to add other items that are not present in the tagDiv Composer elements list, please use a “Column text” element.
If you already added custom HTML code inside a “description” section inside a tagDiv Composer item, make sure it’s clean and correct (no missing tags). Also, please consider removing it. We recommend you to do not insert HTML code in the page builder as it may cause issues and affect the way tagDiv Composer is functioning.