Hi Calin,

Done.

Thanks.

Hi Calin,

Thanks for the prompt reply.

Apologies, I’m not a developer and I couldn’t locate the required path. Is it possible for you to get into my website with your expertise and do the needful please?

I can share the login credentials.

And, I’m presently using Newspaper on a total of five websites. Why is it that there is an issue in only one (thankfully though)? Do you think the others need to be looked into as well.

Much appreciated.

Ritu

Thanks a lot for the amazing support.

Hi,
I created a user on my website with support id of TagDiv (contact@tagdiv.com).
Then, I shared the login credentials on the same email with them along with a reference to my concern.
But, as I already had someone (Bettina) helping me on my issue so I marked it for her in the subject line.
Hope this helps.
Thanks…

Hi,
I am also using the Newspaper theme and was facing the same issue.
I contacted the support team and gave them access to my website by creating a user for tagdiv. They helped.
So, I would suggest that send them an email with user login credentials rather than having them ask for it. Save precious time.
Best wishes for the launch of your product.

Hi Bettina,
Thanks for the intervention at your end. Much appreciated.
Can I also request to know why the video used by me as the default video doesn’t play on mobiles devices. I have tried ticking the “Autoplay YouTube video on mobile” option also, but it didn’t work.
And, I am using Testimonials at the bottom of the page. Somehow, they are also not showing on the phone. I have checked the visibility in the mobile orientation and they are showing, but when I go to my handset they don’t show. All I can see is the header ‘Testimonials’.
Is there any way that I connect the Testimonials section on the website Home Page to my Facebook reviews so that I don’t have to update them every time? I tried using a widget but it doesn’t embed the Facebook link.
Please guide.
TIA
Ritu

Hi,
My concern is that I just want all my pages to look exactly the same on web and mobile versions. I don’t want any different element. Exact copy, just aligned specific to the gadget accessed.
I tried to make mobile template for Home, there are a whole lot of changes necessitated. I am required to make all the pages. I don’t want to do that.
What’s the way out?
What if I give you access to WP? How do I do that? Please guide as I have been struggling with this for a few days now and I have to hand over the completed website to the owner.
TIA.
Ritu

Hey Bettina,

Yeah, I do that. But every time I move/reposition an element in mobile version, it moves in the main one too??

Please see here… https://maverickmefoundation.com.

So do you suggest I create a separate mobile page? I don’t want to do it, as then every time I will have to make changes twice over.

TIA.

Ritu

Thanks for the response.

I managed to sort it out myself.

Smiles…

Sure. Thanks.

Hi.
I am using the latest version of NP theme.
My mobile version is not working properly.
I cant see the images or the customised header.
I am using Magazine PRO.
Please guide.
TIA