ok, we have an additional hint that may explain the whole situation – when trying to access the Cloud templates, we get: “Invalid reply from server endpoint”…

… AND we also tried resetting the registration key. The problem is the same, it’s like our website is for some reason blocked or something similar and we cannot access the Cloud library template nor perform any page changes. We do not think the problem is at our side, since as told we have other identical sites and all of them are working correctly, it’s something specific

• This reply was modified 4 years by roberto.srelz.

Thank you Anamaria, we already tried what you proposed and verified Cloudflare configuration, to no avail – even with TagDiv plugins only and correct Cloudflare configuration, we cannot make any edit or create a new page and then edit it with TagDiv composer. This is a real issue for us, since we continually need to make small changes to our sites. We also tried disabling the protections. The only information we may add, is that the problem started suddenly in the moment we tried to modify the Social channel links on one of your Cloud templates that we downloaded and included in a new test page for us. Could you offer additional support? (of course we can provide all the access links and of course we can pay this support)

Hello! We verified, however all status is green, and also the memory results as already increased and in green too. All minimal requirements you set in your guide are satisfied, we have WP Super Cache as suggested by you and also – we didn’t have any issue before the upgrade. So alas no result by now and we still need your support.

392 MB/request