Hi Calin,

After reistalling theme plugins and recover the theme settings, all came to normal.
Fortunatelly the website is not still public, otherwise it would be complicated.
I made the theme update using the envato plugin. If is there some plugin conflit, I can’t know.

Thanks.
Rogerio

Hi Bettina,

Sorry but it seems that it is some misunderstanding.
First: only you replied twice to this ticket, no other colleague of yours;
Second: I never sent my credentials as you may see on my ticket post and further replies.
Third: I never contacted the support team by email on any occasion, as I bought my license last thursday and this is my second ticket (first one was solved on my side).

My question, do you suggest to send my credentials via email so you can check the issue?

Thank you for your kind attention.

• This reply was modified 3 years by Rogerio.

Hi,
it seems that it is running now.
Solved
Thank you.

Hi, I reinstalled the plugin but the error persists.
All the subpages in ny account open without any problem.
Just the my account page returns the following when editing it:

Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

I’m not a developer, so I can’t check the error deeply by myself. So, as part of the theme’s support, may you check the error as you suggested previously to other buyers?

“If you didn’t find anything like this, then send an email at contact@tagdiv.com and provide wp-admin, so we can investigate the issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.”

Please let me know, so I can send you the login credentials.
Thank you for your kind assistance.