Awesome. Thank you for providing the link.
As the theme does mention no coding skills required, and I can import the one I like with one just click and customize everything without touching a single line of code as you advertise on themeforest, please let me know where I can send the credentials so you can update the theme as described.

I’ve bought the theme because you advertise it as being fast and reliable. You don’t mention in the theme info that you didn’t optimized the demo content, nor do I care of such things, as you explicitly mention ‘no coding required’, which suggests I can buy it and use it at its full potential.
I don’t understand why you mention that the support team does not cover page speed, as on the website description you mention optimized speeds and all of that.
Also, a refund is not the option, as you’re selling this as being optimized. So, I would like my theme to be optimized, as you’re advertising it, with 99% mobile and PC.
Please let me know where I can tell you the credentials for admin so you can sort it out.

You’re advertising this theme as being fast and “performance optimized”, so how can you tell me the page speed issues is not fixed?
Check the description here: https://themeforest.net/item/newspaper/5489609 of the theme you’re selling, then let me know where I can tell you the credentials so you can login to the theme and optimize it as you’re advertising it.

You mention 99% score optimization, not 27%;
You mention also optimized DOM size, but I have excesive dimmenstions;
Smart content delivery: content appearing just when your users need it, not 14.2 seconds time to load.

There is no issue with the hosting, as I have bought a package more expensive just for this.

I’m waiting for instructions on how to fix this

I was only uploading the demo import and it was incredibly slow, why didn’t you do all these at the beginning so when someone import the demo it has what you advertise?