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tagDiv Member
Master in Communication and Society from the Federal University of Sergipe. He holds a bachelor's degree in Business Administration with an emphasis in Marketing from the Faculty of Business Administration of Sergipe (2006) and an Executive MBA in Business Administration with an emphasis on Marketing from Fundação Getúlio Vargas - Rio de Janeiro. He served as marketing director of the Yázigi franchise in Aracaju / SE. Consultant, Speaker and Researcher on Entrepreneurship, Marketing, Social Networks and Digital Business. Professor of Undergraduate and Postgraduate Studies at UniAges. Participated in the TedxTalks and Campus Party.
thalesbrandao
tagDiv Member

Thanks, Simchris. I’ll check with the server team. In this case, I need to request that the redirection be removed and that the site be accessed via https.

thalesbrandao
tagDiv Member

I await your reply. Thank you.

thalesbrandao
tagDiv Member

PHP Version i 8.3.29

I’m using this version – but I had to request support from our server team to adjust some installations.

thalesbrandao
tagDiv Member

Problem solved.

It was a PHP extension that wasn’t enabled on the server. Thank you very much, Calin, for the prompt service. Happy 2026 to you and your team.

thalesbrandao
tagDiv Member

The following PHP extensions are missing: curl, iconv. Contact your hosting provider to complete the installation.

thalesbrandao
tagDiv Member

In the plugin panel, the errors involve tagDiv Composer and tagDiv Mobile Theme.

thalesbrandao
tagDiv Member

Given that this issue arose after a PHP update, could it be that the problem occurred without an installation process and without curl or iconv activations? thanks

thalesbrandao
tagDiv Member
thalesbrandao
tagDiv Member

Calin, this happened after a PHP update. There’s no restore option I received in my WordPress email – when I access it, it says the plugin is deactivated. What should I do? Can we help each other?

thalesbrandao
tagDiv Member

I think my case is similar to that. It gave a critical error after the update.

thalesbrandao
tagDiv Member

Ao procurar ajuda com esse problema, podem solicitar que você forneça algumas das seguintes informações:
WordPress versão 6.9
Tema atual: Newsmag (versão 5.4.3.4)
Plugin atual: tagDiv Mobile Theme (versão 2.7 | built on 04.11.2025 10:36) PHP versão 8.3.28

Detalhes do erro
================
Um erro do tipo E_ERROR foi causado na linha 300 do arquivo /home/cidadema/public_html/marketing/wp-content/plugins/td-mobile-plugin/td_mobile_theme.php. Mensagem de erro: Uncaught Error: Class “AMP_Theme_Support” not found in /home/cidadema/public_html/marketing/wp-content/plugins/td-mobile-plugin/td_mobile_theme.php:300
Stack trace:
#0 /home/cidadema/public_html/marketing/wp-includes/class-wp-hook.php(341): td_mobile_theme::{closure}(”)
#1 /home/cidadema/public_html/marketing/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array)
#2 /home/cidadema/public_html/marketing/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#3 /home/cidadema/public_html/marketing/wp-content/plugins/td-composer/legacy/common/wp_booster/td_wp_booster_functions.php(34): do_action(‘td_global_after’)
#4 /home/cidadema/public_html/marketing/wp-content/plugins/td-composer/legacy/Newsmag/functions.php(22): require_once(‘/home/cidadema/…’)
#5 /home/cidadema/public_html/marketing/wp-content/plugins/td-composer/td-composer.php(191): require_once(‘/home/cidadema/…’)
#6 /home/cidadema/public_html/marketing/wp-includes/class-wp-hook.php(341): {closure}(”)
#7 /home/cidadema/public_html/marketing/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(”, Array)
#8 /home/cidadema/public_html/marketing/wp-includes/plugin.php(522): WP_Hook->do_action(Array)
#9 /home/cidadema/public_html/marketing/wp-content/themes/Newsmag/includes/wp-booster/tagdiv-wp-booster-functions.php(3): do_action(‘td_wp_booster_l…’)
#10 /home/cidadema/public_html/marketing/wp-content/themes/Newsmag/functions.php(20): require_once(‘/home/cidadema/…’)
#11 /home/cidadema/public_html/marketing/wp-settings.php(710): include(‘/home/cidadema/…’)
#12 /home/cidadema/public_html/marketing/wp-config.php(106): require_once(‘/home/cidadema/…’)
#13 /home/cidadema/public_html/marketing/wp-load.php(50): require_once(‘/home/cidadema/…’)
#14 /home/cidadema/public_html/marketing/wp-admin/admin.php(35): require_once(‘/home/cidadema/…’)
#15 {main}
thrown

thalesbrandao
tagDiv Member

Please see the images.

thalesbrandao
tagDiv Member

Thanks very much.

thalesbrandao
tagDiv Member

Simion, good afternoon.
Thank you for the tips and guidance.
We are migrating our environment to a new machine – following the configurations:
Almalinux 9.6.
cPanel will be moving from 11.110.0.77 and will be updated to version 11.130.0.14.
Is our theme compatible with this environment? Thank you very much!

thalesbrandao
tagDiv Member

Calin, good afternoon. I updated PHP and everything went well. However, I received an email from an unknown person informing me that info.php was exposed, containing all the information and paths about our website. How should I hide this information to prevent data from becoming vulnerable?

Regarding the backup – I used the video method, and our website experienced significant instability because it generated a huge backup file on our server. Copying the website’s main folder to our machine – if something goes wrong, how can I recover all our data? Thank you very much.

thalesbrandao
tagDiv Member

I’m very grateful for everyone’s tips.
Simon, could you send me the link to the WP Rocket plugin? I did some research and found several with the same name. I’ll consult with our infrastructure team to see if the new server will perform better than the one we’re using. If it’s the same, I think it’s not worth it—as the saying goes here in Brazil—”swapping six for half a dozen.” I’ll install an optimization plugin to evaluate it. We’re also testing removing popups and Google Adsense, which consume a lot during the initial site access process. Thanks! Hugs,

thalesbrandao
tagDiv Member

One question: The team that maintains our active server has prepared a new machine with an updated operating system to host our entire website again. First, they’ll create a backup plan and transfer all data to this new machine. Could this change drastically reduce our Google rankings?

thalesbrandao
tagDiv Member

simchris and Calin

thanks for the tips

Check our website http://www.cidademarketing.com.br on Google PageSpeed.
Update the PHP version to 8.3.23; we are currently updating the operating system.
https://support.cpanel.net/hc/en-us/articles/5946421721623-How-to-upgrade-from-CentOS-7-to-AlmaLinux-8-or-CloudLinux-7-to-CloudLinux-8-with-cPanel-ELEvate. We are considering removing a pop-up and permanently removing Google AdSense.

The TTFB isn’t at the ideal level. It’s a situation we haven’t been able to resolve so far.

These are our results via Google PageSpeed ​​- hoping the above actions will improve. I think the latest Google updates (core updates) have disrupted the rankings – which will be gradually adjusted.

View post on imgur.com

our result so far without all the changes above

thalesbrandao
tagDiv Member

Calin, thank you very much. We’re already working on updates. Another question—could you tell me which folders our database is in? And is there an alternative way to back up all our data?

thalesbrandao
tagDiv Member

Calin, another question – we’re upgrading our server operating system – https://support.cpanel.net/hc/en-us/articles/5946421721623-How-to-upgrade-from-CentOS-7-to-AlmaLinux-8-or-CloudLinux-7-to-CloudLinux-8-with-cPanel-ELevate

Is it compatible with our Newsmag theme? Looking forward to hearing from you, thanks.

thalesbrandao
tagDiv Member

Calin, good evening.
We’re working with our server team to update the operating system and MySQL. Which MySQL versions is Newsmag compatible with? Is it version 8.0? Thank you.

thalesbrandao
tagDiv Member

Is there a tutorial or success story for using the newsletter plugin?
We are studying implementing it on our website.

thalesbrandao
tagDiv Member

It worked here – updated. The update required max_input_vars above 2000.
Thanks

PHP Version i 8.3.23

thalesbrandao
tagDiv Member

I managed to adjust it – using Yoast SEO. Excellent, thank you very much.

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