Hi, I know. We have restored it each time. However as there is such a jump in versions, I would like to apply an intermediate update ie V10 then jump to the current version.

We are hoping we missed the standard pack on the last few attempts to sort this – but we want to have a back up for on the day if that doesn’t work.

V

Hi,

I am looking to run the updates on Friday again to try this out. Please could I have ZIP of V10 version so that I can also try that should the updates not work again?

We have tried this a few times now with no success and a few of us have looked at it, so I would like to be as prepped as I can on Friday to get the site working right.

Ok Thanks. I will give that a go.

V

We have updated the theme a few times and the issues seem to be with the cloud library and losing the templates. I could just do with a few old versions to try updating in a few steps rather than a big jump.

If that doesn’t work I will have to rebuild the pages.

Hi
Thanks for the solution via email – all sorted.

Everyone who has this issue – please see below

It seems that you have some restrictions on your server and you cannot access your index.php/wp-json/td-composer and that’s why you cannot make anything with this plugin, sorry! This error can be solved only by your hosting provider team. Please tell the problem and request to solve it by adding permissions for this file.

• This reply was modified 8 years by vickyjacko.

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Hi Chris,

Thanks for all of your comments and suggestions. I am pretty sure I have done everything. Only thing I will check with my host is e)

But I am very disappointed as I have installed this on a brand new site, we should not have to do all of the above to get a theme up and running.

I need to get cracking with the site.

I too have checked https://forum.tagdiv.com/system-status-parameters-guide/ before I posted the message.

I will reinstall via ftp. But I don’t think this should be an issue as it is a brand new website with nothing on.