Newspaper & Visual Composer (blocks not showing)

Posted in: Newspaper
Post count: 9

Newspaper V 6.5.1
Wordpress V 4.7.4
Visual Composer V 5.2

We are having an issue with Visual Composer elements. The blocks, which were previously available when you choose an element in VC are now not showing. The actual code is there if you look at the text in the page (example: [td_block_big_grid_6 td_grid_style=”td-grid-style-4″ category_id=”26″ offset=”1″])

…but the blocks themselves are not appearing in the element list. Previously, you could choose a block to display on the page and select various categories / filters but none of that is available now.

If I create a test page and put one of the templates on it (like a homepage template) on it, the blocks will still appear on the front end, but the column design is not correct.

This site was created by a previous developer who did not create a child theme so we can’t upgrade it at this time. We place to rebuild it at some point, but for now getting it fully functional is the highest priority.

Post count: 20688

Hi,

That is happening becasue the Visual composer plugin has been updates to version 5.2. Updates for this plugin are provided in the theme package, after they have been properly tested. This will ensure a full compatibility between the theme and this plugin.
It is strongly not recommended to update Visual composer directly from the author (option available when you have a purchased version)
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
What you can try is to deactivate and delete the current version you are using, and install the one from the theme package.

Thanks

Post count: 9

Thank you I will try that. Just a quick question. When I delete the current version of VC. Will it give me an option to keep the data? (I try not to mess with VC if I don’t have to so I don’t know what I reinstall will do).

Thanks!

Post count: 9

I went ahead and rolled it back. (version 4.7). I had backed it up anyway.

The rollback went ok, and the block choices are now appearing on the VC Elements. But it also started a couple of other problems.

I’m getting the “headers already sent” error here: /wp-includes/rest-api.php on line 492

Other problems (major):
The editor block is not showing up at all in “Backend Editor” mode. Only when you switch to classic mode.
Also, no elements are functional. They pull up, but when you click on them they do nothing.

Need help with this. Thanks.

Post count: 9

Here is some more information from Query Monitor: I’m also looking into how to fix it, but you would know better than me.

PHP Error

Warning
Cannot modify header information – headers already sent by (output started at /nfs/c12/h01/mnt/220821/domains/fabulously50.com/html/wp-admin/includes/template.php:1995)

Count
107

Location
wp-includes/rest-api.php:492

Call Stack
header()
wp-includes/rest-api.php:492
rest_handle_deprecated_function()
Unknown location
do_action(‘deprecated_function_run’)
wp-includes/functions.php:3817
get_currentuserinfo()
wp-content/plugins/js_composer/include/classes/core/class-vc-mapper.php:116
Vc_Mapper->userHasAccess()
wp-content/plugins/js_composer/include/templates/editors/partials/vc_welcome_block.tpl.php:13
vc_include_template()
wp-content/plugins/js_composer/include/classes/editors/class-vc-backend-editor.php:91
Vc_Backend_Editor->renderEditor()
Unknown location
do_meta_boxes()
wp-admin/edit-form-advanced.php:703

Component
Plugin: js_composer

Post count: 20688

Hi,

If you installed the previous version that worked before, it should work now as well, if no other changes were made.
However, maybe you should consider updating the theme and the bundled plugins to the latest version. And also WordPress.
If you decide to do it, here is a useful guide with theme update information
https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is recommended in this matter. Before making the update, please make a backup as mentioned in the guide, just to be safe.

Thanks

Post count: 9

Hi Simion,

An upgrade is not an option at this point. Leaving it in this state is also not an option. It is an income producer for a magazine in Florida with a full staff working on it. You guys pushed the VC 5.2 upgrade which broke it’s functionality.

I’m working on it myself, but I need your help as well.

I’ve attached an image of what I see when attempting to edit a page (same issue with posts). Please let me know. Thanks.
Page editing issues

Post count: 20688

Hi,

Please note that the option to update the Visual composer is not available when using the Visual composer provided in the theme package. I believe that is a possibility only for purchased plugin licence and you update manually, or by automatic update.
We do not include versions of Visual composer that are not properly tested and fully compatible with the theme.
Check the theme system status and see if the WordPress and server parameters are according to this guide
https://forum.tagdiv.com/system-status-parameters-guide/
You could try to reinstall the theme you have currently
https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins as a test, except the known to work Visual composer version. Then check if this has any effect. Please consider making a full backup if you do not have a stable backup already, before trying this.

Thanks

Post count: 9

Hi Simion.
The auto update was turned off. I checked in the config file myself.

We weren’t planning on updating to Newspaper 8 (or higher) until another year or so. We bought the Theme mainly for the support. The previous developer hijacked my clients site and we don’t have access to the original theme any more. So I can’t completely remove and re-install it. If I just change themes I will end up with the same problems so I’m stuck.

Would you be able to send me a zipped file of v6.5.1 and a good install / re-install guide? I have to be really careful because the original developer didn’t create a child theme and some templates / functions are modified. Thank you.

Post count: 20688

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information as well if possible, so we can take a look. We will provide you the same theme version, if nothing else can be done. Hopefully that will resolve the issue. The theme modifications made could be the cause as well.
Paste a link to this topic in your email.

Thanks

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