Hi team,
in the query monitor, I am getting duplicate queries running for the same newsletter which is causing response delay
have a look here
https://imgur.com/undefined
please let me know how to fix it
Hi,
Can you please provide another screenshot, because this one is not working. Also a link where I can inspect this problem will help.
Thank you!
Please have a look here
Hi,
It looks that the duplicate is from this file path wp-content/plugins/td-newsletter/td-newsletter.php from those two lines -> https://i.imgur.com/lCk0Bew.png unfortunately I do not know a quick solution, but I will search to see what can be done to set only one query.
Thank you for your understanding!
Do shall i try commenting these lines or what is the solution as this is causing the site to load very very slow for the frontend.
we have a8GB RAM server availble but due to this slow query the response time is drastically increase can you plese let me know the ETA for this as i know that tdc_newsletter comes with newspaper theme bundled so you can fix it
Hi,
Yes, you can comment one of them, and it is indicate to comment the first one -> https://i.imgur.com/QsXP8cd.png
Also if you want to optimize your website speed, please try those guides:
-> https://tagdiv.com/how-to-increase-page-loading-speed/ -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
–> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
–> https://tagdiv.com/how-to-increase-page-loading-speed/
Hope this will help you!
Let me know the results!
Hi Calin,
Thanks for the help if looks the duplicate queires are now gone but i am having lots of PHP error related the TDC plugin & cloud library can you help here ?
Hi meezan, are you using videos? because this problem can appear when you are using YouTube videos without the api key -> https://forum.tagdiv.com/youtube-api-key/
Also make sure that you do not have a plugin conflict, make a test only with theme plugins.
Let me know the results!
Hi Calin,
No videos are not being used also we are using the API since the start of the theme install. i tried plugin conflict as well i thing was noticed that when ever i disable the td_newsltter everything works fine
Hi,
Please make a full backup and send us an email to check the situation, send the email at contact@tagdiv.com and provide the following: wp-admin and cPanel url and credentials, a link to this topic in order to identify you. I will make some deep investigations for this situation.
Thank you!
Ok Sure will do that…
Also one issue i am facing is i tried changing the font of the theme but somehow it is not accepting and still using the Heebo Font instead of Varela Round i mentioned varela in each and every settings under theme panel but it still shows Heebo Font for title and menu option is there any way i can hard code 1 font in whole website ? just if i can use it somewhere no other font is loaded apart from the one i mention
have a look here
Hi,
What you can do is to use tagDiv Composer on that page/template and select the website manager -> https://i.imgur.com/xVuTfkB.jpg -> https://i.imgur.com/o45Houf.png from there you can change all the fonts from that page/cloud template.
Thank you!
